Replace CCM 5.1 server

[hoanghiep]

Hi all,

I have a problem with replacing CCM servers and need your help:

As instructions from Cisco, I'd installed the same CCM version on the new server; backup the old server; turn off the old server, connect the new one to the network and then restore the .tar file to the new server. But after 4 times of trying, the process still failed at the CMDB restore step.

Could anyone give me a suggestion on this and some ideas on replacing the CCM servers!

thanks,

hoanghiep

[Jon Nelson]

Make sure that you are using the same server name and IP settings as the previous server.

If these are ok, I would gather the backup log files and open a TAC case.

Thank you,

Jon