Dear,
I have cucm 11.5 and uccx 11.5 and mediasense 11.5.
I want to know if there anyway that i can retrieve the Session ID field that a mediasense recording file have from the time that call arrives at UCCX.
I attach file that shows which field i need from mediasense that uccx should get it.
I want this information to send it to my BPMS software that can then BMPS get that id and download that file from the mediasense APIs.
is that kind of thing possible?
Thanks