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streaming multiple WAV files as one MOH source

b.withrow
Level 1
Level 1

I have a situtation where we have about 10 wav files that I would like to stream to MOH. With our Avaya system we just used an external CD player an dused repeat. Now with CM I'm not sure how to do that. I know how to add one wav file, but how about multiple? Any suggestions are appreciated. Thanks!

3 Replies 3

Aaron Harrison
VIP Alumni
VIP Alumni

Sounds like the easiest way to do what you want will be to use a "fixed audio source"... just search on Cisco.com for fixed audio source and your version of CallManager for a guide..

Basically you'll need a soundcard putting in your CM as most don't have one - I think they recommend a SoundBlaster 16 or something like that... maybe have to visit a museum to get one although I'm sure any reputable SB compatible would probably work OK...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Buy an audio mixer software from Internet, and concatenate the 10 files into 1 wave file. Then use it as the audio file in CCM.

msaulters
Level 1
Level 1

The best free audio tool I have found is called 'Audacity'. Google for it, and you should have no trouble combining the wav's. You'll need to drop the finished file into the 'DropMOHAudioFilesHere' directory so the MOH Audio translator can convert it to the proper codec & set it up as an MOH source. You should also note that large files like this significantly increase the size of your CCM backups, as the backup utility includes all the MOH files as part of the backup image.

Also, you'll need to make this a multicast audio source. If you do it Unicast, your callers will hear the beginning of the file play each time they are placed on hold. I can't verify that Multicast won't do the same thing, as I haven't yet done a multicast source, but the Unicast definitely won't do what you want.

As one other poster noted, you can use the 'fixed audio source' option. I'm using Soundblaster USB audio adapters (SB MP3+) with my CCMs for the fixed audio. One problem I'm having is that the IP Voice Media Streaming App service freaks out on a daily basis and stops encoding the audio. Callers then hear silence until I reset the service. I suspect that this is partly because I'm not using Multicast (I have reasons for that). With Unicast, unless you have a dedicated MOH server, you are limited to 30 MOH connections per server. If it gets above that, callers will only hear a beep. So, I'd definitely go with the fixed audio source and make it multicast if your network permits, just beware that you may find it dies like mine does.