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Transfer button disappearing

kickstart1266
Level 1
Level 1

We have CCM 4.0

The problem is that we have a receptionist at our school who answers all calls. When she is on the phone <7960> with a call...they next call will ring...the transfer key disappeared...i have used different phones to test...still happens...also to give a little insight on this...the call handler is having calls go through Unity first so we can have scheduling work with out them having to worry about a night button or fowarding to a night greeting...i hope i am not the only one with this problem.....thanks in advance

2 Replies 2

mparekh
Level 3
Level 3

Work around for this is to hit the line button for the first call twice and you should see the tranfer soft key come back.

darren.staples
Level 1
Level 1

check on the line:

MAximum number of calls = must be > 1 (or no other line available) - outgoing

default is 4

&

busy Trigger - incoming call trigger

Default is 2