I have a number range example 80804000 - 80805000
What i need to do is create a translation pattern for specific numbers i.e:80804001 I want to transform this number to 1111 this will be a CTI route point that will forward all calls to an ATTENDANT CONSOLE.After 1730pm I will need to forward this back to the users ext like a night switch operation.Perhaps this can be done through the sql api ?
Anyway if anyone can show me how this translation pattern works that would be great.this is what I have tried.
Translation Pattern 80804001
Partition Internal
called party tranformation 1111
I then created the CTI route point 1111 and tried to forward all to another phone this doesnt work.
Help wouldd be appreciated as this is somewhat confusing .