03-27-2011 07:03 AM - edited 03-13-2019 07:22 PM
Hi I'm currently unable to link some AD and ACD users on QM administrator 2.7.3.12.
When I try to link it tells me that the AD user is already linked to another ACD user, I have tried deleting the user accounts from CUCM 6.1.3.3000-1 and have synchronized the QM database but when I recreate the user account the previous AD/ACD information is still present and the delete user button is greyed out.
03-29-2011 01:42 PM
You may have to open the SQL Studio and manually purge these stuck users. Give the post some time to see if you get a better answer, but you may end up with a TAC case on this one. Good luck.
04-03-2013 03:10 AM
Hi,
Is this issue got fixed. I am also facing the same issue. Please share how you fixed the issue.
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