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unable to save presentation

RACotreau
Level 1
Level 1

On more than one occasion, I've been unable to save a presentation.  Attached is a screenshot of a presentation.  I took this right after I got the 'unable to save' message.  Notice that there is nothing in the Objects pane.  Any suggestions?  I feel like I am wasting a lot of time.

thanks,

Rose Ann

1 Reply 1

Tomas de Leon
Cisco Employee
Cisco Employee

Rose Ann,


A couple of Questions:


* What version of DMM & DMD are you using?


* Are the presentations in question, New or Existing presentations

that experience the unable to save issue?


* Were you editing the presentation and then go idle for a period of

time and then come back make some changes and try to save and then

get the error?


* Have you looked at the syslogs after this type of error?


* If the prezo is "existing" and you have a problem saving, close the file

and then open it again. Make a change and retry saving it and see what happens.


* how often does this occur and when do you think this symptoms started to occur?


Thanks!


T.