voice mail dies

ajones · ‎04-25-2002

this is what I am getting and then the ports stop answering..I am on Unity build 3.0(3) with tsp 3.0.2.39 and call manager 3.1(2c)..I do plan to upgrade to tsp 6..would that have caused any of this Event Type: Error Event Source: AvConvMsg_MC Event Category: Error Event ID: 10002 Date: 4/25/2002 Time: 12:38:01 AM User: N/A Computer: VATCVM01 Description: IAvDohDirectory::ExecuteCommand returned [0x80040e31] on line 347 of file h:\CommSvr\Sources\AvConvPhoneHandler \AvConvPHAttemptSignInSvr\AvConvPHAttemptSignIn.cpp Running conversation AttemptSignIn on Port 1 Event Type: Error Event Source: AvCsServices_MC Event Category: Error Event ID: 1100 Date: 4/25/2002 Time: 12:39:15 AM User: N/A Computer: VATCVM01 Description: Gateway: Error [0x80040E31] retrieving mailboxes associated with NT account : [Users name] Event Type: Error Event Source: AvCsServices_MC Event Category: Error Event ID: 1100 Date: 4/25/2002 Time: 12:39:48 AM User: N/A Computer: VATCVM01 Description: Gateway: Error [0x80040E31] retrieving mailboxes associated with NT account : [Users name] Amy Jones Senior Systems Analyst AAC Associates 703-918-6394

skkwok · ‎04-26-2002

Greetings,

I am also facing the same problem that the Unity will just stop operating suddenly for no apparent reason. The server is still running but the Unity services just stops.
And when I checked the Event Viewer, there'll always be some new error messages.
How may i start troubleshooting this critical issue?

Agape,
Kwok :)

Anil Verma · ‎05-01-2002

This seems to be the SQL deadlock issue that was identified with 3.0(2) and 3.0(3). check out the following post -
http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=Unity3x&Number=8466&page=&view=&sb=&vc=1#Post8466

A tip, when you see an error, you can search with that error number in the forum. It might have been posted in there by another person before.

Anil Verma
Cisco Systems
anilve@cisco.com