VoIP newby needs Reference guide

[b.orth]

I'm looking for a good reference guide for CCM and Unity. I need to look up descrptions or definitions of features as simple as "what is a closed message used for?". Basically information an Admin would get from new end users.

[b.orth]

Sorry, Not "closed message".

I meant to say "closed greeting".

[Rob Huffman · Accepted solution]

Hi Bob,

Here is some "getting started" info;

Cisco Unified CallManager and Cisco Unified IP Phone Administrator's A - Z Feature Guide

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide09186a00807324eb.html

Cisco Unity documentation

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html

Here are some excellent Unity books;

Cisco Unity Deployment and Solutions Guide

Cisco Unity Fundamentals

Configuring CallManager and Unity: A Step-by-Step Guide

Here is the link to Cisco Press;

https://ciscobookstore.informit.com/cisco_press/index.asp?n=5064FF2D-3619-4FE4-B990-959DAB1FA484&b=Book

Hope this helps! Let us know if you need other info :)

Rob

[b.orth]

Hi Rob,

Thanks for the info. This will help me out!