09-21-2022 07:47 AM
When using Outlook 2016 on Windows 10, the CTRL+F hotkey in Outlook sometimes pulls up the Jabber window. I believe this may occur more frequently when the user is on a call (using a desk phone, not the jabber software) yet jabber still seems to adjust the hotkey behavior on the PC.
The hotkey feature in the jabber-config-defaults.xml has already been set to FALSE.
I'm not sure what else to do. Again, this problem is sporadic but I believe the issue crops up when users are on a phone call (not using the jabber windows software, just their desk phone).
Solved! Go to Solution.
09-21-2022 03:03 PM
@TimNielsen You read the workaround correctly. From the Jabber client, go to Settings > Appearance, and at the bottom of the page, set your App View to Class, click Apply and OK. This should fix the issue but I have not tested this myself.
Also, as Deepak pointed you can notify TAC to reopen the defect if you want.
09-21-2022 08:08 AM
@TimNielsen Check this defect CSCvx96638.
09-21-2022 08:11 AM
THanks. If I read that correctly, the "Modern UI" is part of the equation, so switching it to Classic is a workaround?
09-21-2022 08:20 AM
That is the workaround if you are hitting the defect. The permanent solution is to upgrade your jabber to one of the fixed releases which is 14.1.0.56686 or 14.1(0). If I were you, I will try upgrading one of the user's jabber to the fixed release. If the problem is fixed, then rollout the change for all users.
09-21-2022 08:28 AM - edited 09-21-2022 08:29 AM
Well, not to be the bearer of bad news, but we are already on 14.1.1.56904. Problem still exists.
09-21-2022 03:03 PM
@TimNielsen You read the workaround correctly. From the Jabber client, go to Settings > Appearance, and at the bottom of the page, set your App View to Class, click Apply and OK. This should fix the issue but I have not tested this myself.
Also, as Deepak pointed you can notify TAC to reopen the defect if you want.
09-21-2022 01:01 PM
@TimNielsen You should then open an SR with tac and they may reopen the defect.
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