Your Windows Domain Account [XXX] is not associated with a Unity Subscriber

[chris.lombardo]

I am running Unity 3.1.4 and appear to have some issues with my Windows domain account not being associated to a Unity subscriber. Everything had been working fine and seemlingly at random, I began to get the following message when trying to access the System Admin pages:

**********************

Access denied

Your Windows Domain Account [UNITY\Administrator] is not associated with a Unity Subscriber.

You cannot access the Unity System Administration web pages.

Please see your system administrator for more details.

**********************

Following the receipt of the above message, I used GrantUnityAccess.exe to associate my domain Admin account with the sample Unity administrator account "EAdmin." The operation was successful, but I still can not access the System Admin or Status Monitor pages.

Any thoughts?

[mmiktus]

i ran into this wieh a 3.1(3) box.

Either, one of your example accounts has been deleted / corrupted or you do not have a unity account created that matches your domain Admin. try running dbWalker from answermonkey.com and see what errors you get. if something pops up re: an example account.. call TAC

[wrkemmer]

I am having the exact same issue with my Unity 3.1.4 box. It worked fine for over a month and yesterday I tried to log onto WebSA and got the exact error. I'm trying to find out what happened and what I can do about it.

Thanks.

[chris.lombardo]

I've found that stop/restarting the AvCsMgr service often helps.

[oliviers]

For sites that are pre 3.1.4, it's possible that CSCdx15190 may be causing this. For sites that are 3.1.4 or higher, we'd have to take a closer look. Are there any app log event errors ocurring at the same time?