09-12-2023 04:17 AM
Hello
On some Cat. 1111-C1111-4PLTEEA LTE modems are crashing randomly
https://www.cisco.com/c/de_de/support/docs/interfaces-modules/lte-wireless-wan-interfaces/200463-Generate-4G-modem-crash-dump.html
The telnet command in this post will not work on C1111
So I' m looking for similar steps to read the LTE modem crash log of : Catalyst C1111-4PLTEEA routers with build in LTE.
the output from "test cell-cwan 0/2/0 modem-crashdump on" is empty, but the modem is allready in crashed state.
Thanks for any help
09-12-2023 04:36 AM
Have you updated the firmware of the modem?
09-12-2023 04:45 AM
Hello Leo
yes we updated the generic from Cisco site
Cellular Firmware List
==========================
Idx Carrier FwVersion PriVersion Status
1 ATT 02.20.03.00 002.020_000 Inactive
2 BELL 02.20.03.00 000.010_000 Inactive
3 GENERIC 02.33.03.00 002.072_000 Active
4 SPRINT 02.20.03.22 002.020_000 Inactive
5 VERIZON 02.20.03.22 002.026_001 Inactive
Thanks
09-12-2023 04:52 AM
IF the Sierra modem still crashes after updating the firmware, RMA the router.
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