Securityk9 license

[catdaddy6012]

I’m having a hard time getting the securityk9 license to “activate”. I was under the impression that if you purchased a new router with the securityk9 license it would be preinstalled. I used the command “license right-to-use move securityk9”

That changed the License type from “EvalRightToUse” to “RightToUse” and I was able to accept the Eula. I did a reload but I still didn't have access to the commands that are provided by that license. The router is a Cisco ISR 4431. I've included a few screenshots of the output of certain commands. Any help would be appreciated.

[balaji.bandi]

what is the commands not available, what license you have purchased. ( please post the full information, how you have activated.)

here is activation doccument for reference :

https://www.cisco.com/c/en/us/td/docs/routers/access/sw_activation/SA_on_ISR.html#pgfId-1192406

[catdaddy6012]

Hello BB,

Thanks for your reply. I just confirmed with our Cisco account executive that they sent us a router with the wrong license. Thanks for the speedy reply though.

[balaji.bandi · Accepted solution]

Glad you got sorted with new License, if this resolved, mark as solution for other community members can refer.