Cisco VSOM endpoint error_cam unreachable

[asadabbasrizvi]

Hi,

I am using below servers.

Main machine 

CISCO

Model: CIVS-MSP-1RU

SN: SSJ13310006

VSOM6.3.1 , VSMS 6.3.1 ,VSVM 6.3.1

Storage Server 1

CISCO

Model: CIVS-MSP-4RU

SN: SSJ14310092

HDD: 1*15 = 15 TB

VSMS 6.3.1

Storage Server2

CISCO

Model: CIVS-MSP-4RU

SN: SSJ14180099

HDD: 1*15 = 15TB

VSMS 6.3.1

Problem: Unable to view Bosh auto dome 300 on to the VSOM.

Error Message displayed: Endpoint Error: Cam Unreachable.

Software Versions: VSMS 6.3.1 VSOM 6.3.1, Camera Firmware 3.52

Problem Description: Unable to view camera on VSOM and it can be viewable on web. I am having 40 bosh auto dome cameras and facing this error "Endpoint

Error: Cam unreachable". I tried removing/adding the camera several times but it did not help. Also tried restarting both the camera and VSMS server, actually I did fresh installation and I have lost all my configuration manuals.

SYSTEM LOG ERROR:

2011-09-30 06:23:48.268 [ httpd(4065) FE_COMMANDER=1

] p_ptz_3 Started Successfully!
2011-09-30 06:23:48.655 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] Proxy args: proxy p_ptz_3 1317345828_635620
2011-09-30 06:23:48.656 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] setup.alias: p_ptz_3 setup.modelName: bosch_autodome_300
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] >>> Entering Proxy::run() for proxy='p_ptz_3'
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] nrservers = 1000, nrclients = 1000, num_clients = 2
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 1862361302 keys = 1996579030 shmid = 851975 semid = 294917
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 3707855063 keys = 3791741143 shmid = 884744 semid = 327686
2011-09-30 06:23:48.692 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 687956184 keys = 771842264 shmid = 917513 semid = 360455
2011-09-30 06:23:48.701 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 2265014489 keys = 2365677785 shmid = 950282 semid = 393224
snmpd:/usr/BWhttpd/sbin/snmpd:status...Stopped
snmpd:/usr/BWhttpd/sbin/snmpd:status...Started

[philtraylor]

I have had this problem recently with entire locations of freshly installed, functional cameras.

Check your switches and vlan set ups to make sure the cameras are allowed to pass through!

[smadi1977]

dear :

first , did you add the camera with correct driver?

did you try configure camera with deferent compression ( h264, MPEG4). ( it should be same at camera and VSOM).

try to remove the camera , then add it by another name.

[Finbarr Rogers]

hi guys

I know you probably have checked this but I had a similar issue and it was a password mismatch, I also had a similar problem on a Cisco 2500 camera and upgrade to firmware 2.1.7 solved this also.

Finny

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