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Beginner

Cisco VSOM endpoint error_cam unreachable

Hi,

I am using below servers.

Main machine 

CISCO

Model: CIVS-MSP-1RU

SN: SSJ13310006

VSOM6.3.1 , VSMS 6.3.1 ,VSVM 6.3.1

Storage Server 1

CISCO

Model: CIVS-MSP-4RU

SN: SSJ14310092

HDD: 1*15 = 15 TB

VSMS 6.3.1

Storage Server2

CISCO

Model: CIVS-MSP-4RU

SN: SSJ14180099

HDD: 1*15 = 15TB

VSMS 6.3.1

Problem: Unable to view Bosh auto dome 300 on to the VSOM.

Error Message displayed: Endpoint Error: Cam Unreachable.

Software Versions: VSMS 6.3.1 VSOM 6.3.1, Camera Firmware 3.52

Problem Description: Unable to view camera on VSOM and it can be viewable on web. I am having 40 bosh auto dome cameras and facing this error "Endpoint

Error: Cam unreachable". I tried removing/adding the camera several times but it did not help. Also tried restarting both the camera and VSMS server, actually I did fresh installation and I have lost all my configuration manuals.

SYSTEM LOG ERROR:

2011-09-30 06:23:48.268 [ httpd(4065) FE_COMMANDER=1

] p_ptz_3 Started Successfully!
2011-09-30 06:23:48.655 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] Proxy args: proxy p_ptz_3 1317345828_635620
2011-09-30 06:23:48.656 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] setup.alias: p_ptz_3 setup.modelName: bosch_autodome_300
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] >>> Entering Proxy::run() for proxy='p_ptz_3'
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 BE_PROXY=1 ] nrservers = 1000, nrclients = 1000, num_clients = 2
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 1862361302 keys = 1996579030 shmid = 851975 semid = 294917
2011-09-30 06:23:48.691 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 3707855063 keys = 3791741143 shmid = 884744 semid = 327686
2011-09-30 06:23:48.692 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 687956184 keys = 771842264 shmid = 917513 semid = 360455
2011-09-30 06:23:48.701 [ proxy(4759).p_ptz_3 IL_SHMEM=1 ] keym = 2265014489 keys = 2365677785 shmid = 950282 semid = 393224
snmpd:/usr/BWhttpd/sbin/snmpd:status...Stopped
snmpd:/usr/BWhttpd/sbin/snmpd:status...Started

3 REPLIES 3
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Beginner

Cisco VSOM endpoint error_cam unreachable

I have had this problem recently with entire locations of freshly installed, functional cameras.

Check your switches and vlan set ups to make sure the cameras are allowed to pass through!

Beginner

Cisco VSOM endpoint error_cam unreachable

dear :

first , did you add the camera with correct driver?

did you try configure camera with deferent compression ( h264, MPEG4). ( it should be same at camera and VSOM).

try to remove the camera , then add it by another name.

Beginner

Re: Cisco VSOM endpoint error_cam unreachable

hi guys

I know you probably have checked this but I had a similar issue and it was a password mismatch, I also had a similar problem on a Cisco 2500 camera and upgrade to firmware 2.1.7 solved this also.

Finny

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