CPAM 1.5.3 Client Error - "Can't get hostname for your address"

[Nicholas Hood]

Hi folks, 

Have a bit of an issue and wanted to see if it had been seen/addressed by anyone before I open a TAC case. 

Came in this morning and on several client machines (not all) when we try to log into the CPAM 1.5.3 client, after entering password in it hangs for a bit and then pops up an error msg saying... Communication link failure, message from server "Can't get hostname for your address".

I have tried many things but it still will not allow a successful login. 

Any ideas?

-Nick

[David Shepherd]

My first guess would be a DNS issue, what happens if you try and ping the CPAM server's hostname? When logging into CPAM we generally use the CPAM server IP address rather than its hostname.

[low1983@hotmail.com]

how can I get the host name?  how can I check DNS setting if the CPAM server doesn't allow me to see any thing unless I configure pruning and archiving setting ?

I am sorry, I am not expert in CPAM server, recently this task assigned to me, and trying to solve the issue