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Yhya Akef
Beginner

IP Camera 5011 white screen

Hi ,

We've IP Camera 5011 installed out-door ,

sometimes the video turns white and we must reboot the camera to return back to its normal view .

Any suggestion ?

4 REPLIES 4
Scott Olsen
Frequent Contributor

Well, my guess is that it's something related to the environmental conditions as the 5000 series is not an outdoor capable camera.

What are the conditions like?  If I had to guess... I'd say it's an over-temperature condition.

Scott Olsen
Solutions Specialist
Bulletproof Solutions Inc.
Web: www.bulletproofsi.com


Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com

It is installed inside a housing ( IP66 certified )

Branden Varney
Cisco Employee

Is this camera used in conjunction with VSM at all? If so, have you deleted, then re-added the camera yet in VSOM?

chrisstanton
Beginner

I see this issue on CIVS-IPC-6030 cameras mounted outside. Randomly end up with white screen, rebooting resolves it. I think it is related to the day/night filter. Seen it on different firmwares up to 2.8.0. Trying a few cameras on new firmware 2.9.3-3 to see if it resolves it.
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