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Unable to add CIVS-2500W in VSM7

Jayant Kohli
Cisco Employee
Cisco Employee

‎10-13-2012 06:21 AM

Hello All,

I am unable to add the CIVS-IPC-2500W to our new VSM7.It gives the following error:

Operation failed: Failed to verify camera 10.104.22.130. Please check IP address or login credential or model.

I have verified the credentials and they are correct. I am able to ping the camera's IP from VSM.

Please assist.

Regards,

Jayant

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4 Replies 4

Sergey Muravjev
Level 1
Level 1

‎10-13-2012 06:35 AM

Hi!

Is vsm7 out in the release?

0 Helpful

Jayant Kohli
Cisco Employee
Cisco Employee
In response to Sergey Muravjev

‎10-13-2012 06:47 AM

Yes... Its available on Cisco's website.

0 Helpful

Jayant Kohli
Cisco Employee
Cisco Employee
In response to Jayant Kohli

‎10-15-2012 04:13 AM

Any Inputs, Team?

0 Helpful

Jayant Kohli
Cisco Employee
Cisco Employee
In response to Jayant Kohli

‎10-16-2012 09:39 AM

An Update:

The issue has been fixed. It was the firmware causing this issue.

We were running V2.4.0-10 earlier .We deleted the IP Camera and upgraded the firmware to the latest V2.5.0-9 and added the camera back. It worked fine.

Cheers,

Jayant

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