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Cisco Jabber - some contacts showing off line

arafmohammed
Level 1
Level 1

Hi , We are just in the process of deploying, and we have a few users where they don’t see if a user is on line, it shows offline.. where as anyone else see`s them ok. ...The user did have the contacts in there outlooks address book which it seemed they may have added first by accident instead of the LDAP contact, but we have deleted that contact from outlook address book since then, but it still shows off line, so not sure if its cached the contact.  

I can see the users on line so the users profile is correct and they can see other people on line ..

Dont know anyone has come accross this, we have uninstalled jabber, deleted the files from applicationdata\cisco and tried again and still no joy

Any ideas or thoughts please let me know as we dont appear to be getting anywhere...

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