Hello cisco peple,
I have a deployment of Cisco Management Portal 8.5 but I have issues with communication with AW server via ConAPI:
The CCMP don't show Agents and Skill groups neither i can add Agents or Skill Groups, they state never change in "Pending Active"
Looking in to the log files at Provisioning server see this:
2013-02-22 00:00:30,361 [2008] INFO ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [192.168.112.213:2099,127.0.0,Administrator]
2013-02-22 00:01:00,500 [2008] ERROR ConnectionManagers.ConnectionManager Failed to start ConAPI manager! Will try again later Exception: Exony.Provisioning.Icm.CmsException # Message: unable to establish connections within last 30 seconds # Source: Exony.Provisioning.Icm # at Exony.Provisioning.Icm.JniHelper.CheckLastException(JNIEnv_* env) # at Exony.Provisioning.Icm.ConapiManager.Start() # at Exony.Monitoring.ConnectionManagers.ConapiConnectionManager.TryStartManager(ConapiManager manager) # # Nested Exception # # Exception: Exony.Provisioning.Icm.JavaException # Message: unable to establish connections within last 30 seconds # #
2013-02-22 00:01:02,240 [475]] WARN Runtime.ProvisioningManager Waiting for connection to [ff5f499a-83f8-4522-b449-349e99b034ad] to be restored
2013-02-22 00:01:30,313 [2924] INFO ConnectionManagers.ConnectionManager Starting ConAPI Manager for connection [192.168.112.213:2099,127.0.0,Administrator]
2013-02-22 00:02:00,953 [2924] ERROR ConnectionManagers.ConnectionManager Failed to start ConAPI manager! Will try again later Exception: Exony.Provisioning.Icm.CmsException # Message: unable to establish connections within last 30 seconds # Source: Exony.Provisioning.Icm # at Exony.Provisioning.Icm.JniHelper.CheckLastException(JNIEnv_* env) # at Exony.Provisioning.Icm.ConapiManager.Start() # at Exony.Monitoring.ConnectionManagers.ConapiConnectionManager.TryStartManager(ConapiManager manager) # # Nested Exception # # Exception: Exony.Provisioning.Icm.JavaException # Message: unable to establish connections within last 30 seconds # #
2013-02-22 00:02:02,694 [475]] WARN Runtime.ProvisioningManager Waiting for connection to [ff5f499a-83f8-4522-b449-349e99b034ad] to be restored
How can we activate the provisionning server and connect via ConAPI with AW?
Many thanks in advance.
Best Regards.
