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Hi Team,
One of my client is upgrading to CVP 11.x they are using ACME SBC according to this link:
http://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/connecting_cisco_unified_customer_voice_portal_with_acme_pack...
Hi I have configured CCB on CVP 9.0.1. Able to dial into CCB ok however it is only playing queue music and not prompting to select for a callback. Below are the logs:10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Validate_01,...
Hi Experts,I have to implement the CCB feature and have some questions to configure the CCB with UCCE 9.0.We have SIP trunks with CUBE, VXML & Outbound gateways.CUBE IOS Version (c3900e-universalk9-mz.SPA.151-4.M4.bin) which will act as Ingress gatew...
Please find attached the screenshot and answer the below query:There is a translation pattern that prefixes +1 to the calling number3013013001. Assume the gateway is configured with a calling party transformation CSS thatcontains the HQ_clng_pty_pt p...
Dear All,We are running CAD server in primary and secondary mode and getting the following error in logs of CAD secondary server logs file FCRasSVR0002.log:2014-05-06 11:48:30:219 ERROR FCRasServer2109 Failure when executing query [select 1]2014-05-0...
Hi Kiran,
Can you check where the call is failing from the script.
I am attaching a working configuration for Voice gateway.
you can verify your configuration using it.
Regards,
Fahad Raza
Dear Paul,Thanks for quick reply.Agent is dialing 45229 associated with UCM routing client, does it required to be configured in the cvp_ivrhandoff.tcl script? What is 4870 number in this script? Regarding the shunt calls are you talking about outgoi...
Dear Paul,Please find below the file containing VG logs with configuration.I am using cvp_ivrhandoff version starting from Page 5.Also will it work with FXO port using analog line ?Dropbox - log.logRegards,Muhammad Fahad Raza
Hi Paul,I hope you are doing fine. We were exactly looking for the possibility of same requirement. I am running the same thing in lab having one VG acting as ingress and VXML.Is it possible for you to share the exact configuration of Ingress/VXML ga...
To record an Agent Greeting, Finesse agents use the dial pad on their desktop to call a custom dialed number. The administrator must create this custom number and provide it to the agentsUse Agent Greeting with Your Finesse DesktopConfigure Custom Di...
