Hi Kiran, Can you check where the call is failing from the script. I am attaching a working configuration for Voice gateway. you can verify your configuration using it. Regards, Fahad Raza ... View more

Dear Paul, Thanks for quick reply. Agent is dialing 45229 associated with UCM routing client, does it required to be configured in the cvp_ivrhandoff.tcl script? What is 4870 number in this script? Regarding the shunt calls are you talking about outgoing VoIP dial‐peer? I am assuming my Ingress/VXML are same. It would be great if I can have the exact running configuration from any VG. Please correct me if I misunderstood anything. Thank you ... View more

Dear Paul, Please find below the file containing VG logs with configuration. I am using cvp_ivrhandoff version starting from Page 5. Also will it work with FXO port using analog line ? Dropbox - log.log Regards, Muhammad Fahad Raza ... View more

Hi Paul, I hope you are doing fine. We were exactly looking for the possibility of same requirement. I am running the same thing in lab having one VG acting as ingress and VXML. Is it possible for you to share the exact configuration of Ingress/VXML gateway. I am trying to use the above document and d uring Consult transfer the IVR gets mute for both Agent & Caller. However I cannot the see the IVR-Handoff: ;;invoke=true in ccsip messages. Please help. Thank you Regards, Muhammad Fahad Raza ... View more

To record an Agent Greeting, Finesse agents use the dial pad on their desktop to call a custom dialed number. The administrator must create this custom number and provide it to the agents Use Agent Greeting with Your Finesse Desktop Configure Custom Dialed Number for Finesse Agent Greeting Record Finesse does not support the default Record Greeting button that ships with CTI OS. To record Agent Greetings with Finesse, create your own custom dialed number for recording. You may want to create different dialed numbers for different customers. To record the greeting, your agents can enter the record dialed number using the dial pad on their desktops. Use the following steps to create a custom dialed number for Finesse Agent Greeting Record: Create a CTI Route Point in Unified CM and associate it with an Application User (PG User). Create a Dialed Number in Unified ICM for the CTI Route Point created in Unified CM. Create a Call Type for the Custom Dialed Number. Associate the Call Type and Dialed Number with the Record Agent Greeting Script. Create a Phonebook Entry in Finesse for the agent to dial the Custom Dialed Number Regards, Muhammad Fahad Raza ... View more

Just to add, We have two separate instances of ICM distributed over WAN and both sides have their own CVP's. Will it work ? ... View more

Hi  Senthil, I made another call from mobile and collected  complete set of calls, where call is dropping after 8 seconds. If i see script the call is not passing through "TranslationRouteToVRU" node on server ICM script to take further instructions. (PSTN-->VG>>>>CVP10.5-->ClientICM10.5------>ServerICM10.5-->Transroute-->CVP10.5) I can see the label of Translation Route=10009 on both Client and Server ICMRouter + CVP ANI: 3214316 DNIS: 90035 Time: 17:01 VG: 172.17.32.253 (Client) Please find attached the logs and help me out here. It may be something missing in the configuration. Thank you Regards, MFR ... View more

(IP phone-->>>CVP10.5-->ClientICM10.5------>ServerICM10.5-->Transroute-->CVP10.5) I have configured the Translation route manually without using the wizard. Server ICM router logs screenshot attached for same call. Client ICM Router 13:53:16:159 rb-rtr Trace: (426359 x 0 : 669 0) Sent NewCall to CIC, AppGWID=5001..  13:53:16:186 rb-rtr Trace: (426359 x 0 : 669 0) CIC request to ISBGW completed. Return status = 0 (noerror).  13:53:16:186 rb-rtr Trace: (426359 x 0 : 669 0) Connect: CID=(151498,22283), EventSelect=104, ServiceType=1, RCID=5001, Label(s)=10009.  13:53:16:233 rb-rtr Trace: (426359 x 0 : 669 0) Deleting Dialog..  13:53:16:243 rb-rtr Trace: (-1056762217 426328 17482 : 0 0) Deleting Dialog..  13:53:16:605 rb-rtr Trace: (426327 426329 17483 : 0 0) Deleting Dialog.. ANI: 6278 DNIS: 90091 Let me know if you need anything further. Regards, MFR ... View more

I am using Translation Routes on server ICM where the call is actually failing. Call is actually not able to communicate with Server CVP. Agent goes to reserved state and then the call drops. Let me know which logs do you need.    Regards, MFR ... View more

Yes I am able to fix it using the below link http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-management-portal/117363-probsol-ccmp-00.html\   Please try and acknowledge. Thank you   Regards, Muhammad Fahad Raza ... View more

Hi, Yes the case is opened and nothing is figured out yet. ... View more

Hi, Can you share the configuration of VXML and CUBE gateways with SIP trunks.   Regards, Muhammad Fahad Raza ... View more

Hi, Thank you for the detailed analysis. For the EWT, don't you think it should disconnect the call at customer end immediately, but the call remains connected for 10 minutes and then drops automatically, which could be the default timer to drop the call at gateway end. For the Callback number, Yes it is correct. I did a try with entering the same number as arrived for inbound call but the result was same. I checked the logs and it seems INVITE call is not coming on CUBE (ingress gateway) to initiate outbound call. I am attaching the logs for you again with complete application and CUBE logs. Please check and suggest. ANI: 3244441666 Thank you   Regards, Muhammad Fahad Raza ... View more

Thanks for the quick response. Can you find attached the logs of CallBack Wait. It says it is trying to update the DB and reconnect the caller, but nothing happens actually. Also I noticed my call is dropped automatically approx. after 10 minutes of saying goodbye. Gateway should drop the call immediately to customer. What do you think Regards, Fahad Raza ... View more