Hi Kiran, Can you check where the call is failing from the script. I am attaching a working configur...

Hi Team, One of my client is upgrading to CVP 11.x they are using ACME SBC according to this link: h...

Dear Paul,Thanks for quick reply.Agent is dialing 45229 associated with UCM routing client, does it ...

Dear Paul,Please find below the file containing VG logs with configuration.I am using cvp_ivrhandoff...

Hi Paul,I hope you are doing fine. We were exactly looking for the possibility of same requirement. ...

To record an Agent Greeting, Finesse agents use the dial pad on their desktop to call a custom diale...

Just to add, We have two separate instances of ICM distributed over WAN and both sides have their ow...

Hi Senthil,I made another call from mobile and collected complete set of calls, where call is droppi...

(IP phone-->>>CVP10.5-->ClientICM10.5------>ServerICM10.5-->Transroute-->CVP10.5)I have configured t...

I am using Translation Routes on server ICM where the call is actually failing.Call is actually not ...

Yes I am able to fix it using the below linkhttp://www.cisco.com/c/en/us/support/docs/customer-colla...

https://supportforums.cisco.com/document/118126/courtesy-callback-quick-configuration-stepspdf

Hi,Yes the case is opened and nothing is figured out yet.

Hi,Can you share the configuration of VXML and CUBE gateways with SIP trunks. Regards,Muhammad Fahad...

Hi,Thank you for the detailed analysis.For the EWT, don't you think it should disconnect the call at...