UCCX v10.5
Hi all,
For the following 2 reports in UCCX, all reason codes are displayed in their ID rather than the description which makes it difficult for any users to understand
1. Agent not ready reason code summary report
2. Agent state detail report
With the restriction imposed on UCCX-CUIC, how can we change all reason codes ID in both reports into reason code description?
Thanks!
-JT-
