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Root Access

Fredrick Willis
Level 1
Level 1

Hello,

I've deployed at least 4 collectors and I've had this issue with all of them. I'm able to access the root account using command line the 1st time when confirming the generated password per the instructions when configuring the collector.

However, when I try to command line using the root account any time after that it says "access denied".  Yes I'm entering the correct password, I have screen shots. In the past I've reset the password using the admin account and still didn't work. I've had this issue with CSPC collector 2.5 and 2.6.

Is there a reason why you guys are restricting/disabling access to the root account?

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