UCCX 11.6 Enhanced
I've created a custom report based on the "Detailed Call by Call CCDR Report" which lists all incoming calls to applications. On this report a number of records have the queue_time field has blank. These are calls that were abandoned before it reached the queue. When grouping by this queue_time these records show with a queue_time of "undefined".
We'd like to have all these calls with a blank queue_time highlighted in colour on the report using a threshold. But the threshold screens don't allow us to enter "undefined", "blank" or "null". They only accept a decimal format.
How can I set up a threshold that highlights these records with a blank field?
