Any one out there have any good docs on upgrading QM/WFM servers from 11x to 11.5 (latest)?
I am reviewing documentation on cisco.com https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/qm-installation-guide-cisco-115.pdf
First step is to request an upgrade plan from PDI. Did that but apparently PDI is closing 19JAN19 and I got what looked like auto reply referring me to this forum.
Any advice would be appreciated.