01-08-2020 02:21 AM
I have built a Finesse Gadget in UCCE which performs a pop when a new Chat arrives. The type of pop needs to change depending on the value of callVariable4. I am able to access the callVariables in other voice specific gadgets but not when an ECE Chat arrives at the agent in this gadget using the "dialog.getMediaProperties()" method.
Are there any examples or documents that i could look at for tips?