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Music on Hold stops after around 10 seconds - External SIP calls with CUBE

Richard Simmons
Level 3
Level 3

CUCM: 12.0

CUBE: 15.5(3)S4b

 

Internal Jabber to Jabber calling works fine, can place a call on hold and MoH plays and continues to play until the call is retrieved.

 

When placing an external call on hold, MoH is heard by the external caller for around 10 seconds and then they get silence. The call remains on hold and can be retrieved.

 

Not sure if we are hitting this bug: CSCvr13358

 

CUBE debug attached.

 

Thanks in advance,

 

Richard

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