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SNTC Collector - TailEndGateway_Connectivity_Exception_occured

gabrielcastano
Level 1
Level 1

Hello, we have a problem when uploading the file of the scheduled task. The message error is TailEndGateway_Connectivity_Exception_occured
The version is 2.11, we did a new installation because we were with the 2.8 version, we created the backup file and restored all the configuration.

Also, when we try to access to "Software Updates -> Server connection setup" and we put the credentials that page freezes and does nothing.

I attach two images, one with the error and the other with a ping test

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