16port module on ISR4351 not showing interfaces

[tato386]

I have a ISR4351 with running 3.13.01.S/15.4 running the Security feature license.  I installed the 16port module (SM-X-ES3-16-P) and if I do a "show inventory" the router appears to see it.  However, I do not see any interfaces for the card.  I guess I am missing something?   Do I have to enable to module somehow?

Rgds,

Diego

[vivek srivastava]

Other than "sh inv" you need to check below connamds:

1. "sh ver" and see how many ports it shows i.e. additoanl 16 ports.

2. "show diag subslot x/x eeprom detail" to see that modules installed correctly

[tato386]

The "sho inv" and "show diag" both indicate the hardware is present.  However, the show ver only shows the 3 onboard Gig interfaces.  Maybe its because we are running ipbase?

+++++++++++++++++++++++++++++++++++++++++++++++

ISR4351#show diag subslot 1/0 eeprom detail
SPA EEPROM data for subslot 1/0:

        EEPROM version           : 4
        Compatible Type          : 0xFF
        Controller Type          : 2889
        PCB Serial Number        : FOC190413JK
        Hardware Revision        : 1.0
        PCB Part Number          : 73-14924-04
        Board Revision           : B0
        Top Assy. Part Number    : 800-38518-01
        Deviation Number         : 0
        Fab Part Number          : 28-10740-04
        Fab Version              : 04
        Product Identifier (PID) : SM-X-ES3-16-P
        Version Identifier (VID) : V01
        MAC Address block size   : 128
        Base MAC Address         : 20 4C 9E CC 2F 00
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        CLEI Code                : IP3CAADCAA
        Environment Monitor Data : 40 05 F3 43 00 28
        Platform features        : 02 02 01 28 00 00 01 01
                                   01 01 12

ISR4351#sho inv
NAME: "Chassis", DESCR: "Cisco ISR4351 Chassis"
PID: ISR4351/K9        , VID: V01, SN:

NAME: "Power Supply Module 0", DESCR: "450W AC Power Supply for Cisco ISR4450, ISR4350"
PID: PWR-4450-AC       , VID: V01, SN:

NAME: "Fan Tray", DESCR: "Cisco ISR4450, ISR4350 Fan Assembly"
PID: ACS-4450-FANASSY  , VID:    , SN:

NAME: "module 0", DESCR: "Cisco ISR4351 Built-In NIM controller"
PID: ISR4351/K9        , VID:    , SN:

NAME: "NIM subslot 0/0", DESCR: "Front Panel 3 ports Gigabitethernet Module"
PID: ISR4351-3x1GE     , VID: V01, SN:

NAME: "module 1", DESCR: "Cisco ISR4351 Built-In SM controller"
PID: ISR4351/K9        , VID:    , SN:

NAME: "SM subslot 1/0", DESCR: "SM-X-ES3-16-P: EtherSwitch SM L3 + PoEPlus + MACSec + 16 10/100/1000"
PID: SM-X-ES3-16-P     , VID: V01, SN:

NAME: "module 2", DESCR: "Cisco ISR4351 Built-In SM controller"
PID: ISR4351/K9        , VID:    , SN:

NAME: "module R0", DESCR: "Cisco ISR4351 Route Processor"
PID: ISR4351/K9        , VID: V01, SN:

NAME: "module F0", DESCR: "Cisco ISR4351 Forwarding Processor"
PID: ISR4351/K9        , VID:    , SN:

cisco ISR4351/K9 (2RU) processor with 1687854K/6147K bytes of memory.
Processor board ID
3 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3223551K bytes of flash memory at bootflash:.

Configuration register is 0x2102

[vivek srivastava]

IOS is not the issue. Need to cross check with Cisco bcos as per datasheet its not showing supported on 4351

http://www.cisco.com/c/en/us/products/collateral/routers/4000-series-integrated-services-routers-isr/datasheet-c78-730357.html

[tato386]

I am going to have to open a case with TAC.  The doc you reference would make it seem that only 4451 should not work but I found a second doc that says 4351 should be cool if on 3.10.  Who to believe? LOL

http://www.cisco.com/c/en/us/products/routers/4000-series-integrated-services-routers-isr/relevant-interfaces-and-modules.html

[Peter Thomas]

Maybe you've fixed this but have you tried this command from router prompt: hw session 1/0

This connects a terminal session (similar to console cable) to the switch module.

You should then see the switch prompt & configure from there.

To exit back to router press & hold "CTRL + Q +A"

[Scott Peterson]

Thanks, Peter Thomas, for the useful info. I couldn't seem to remember these commands when configuring a new switch module, and your post saved the day!