11-14-2011 10:10 AM - edited 03-04-2019 02:16 PM
Hello,
I have a remote customer who is having issues with their 3825 router - since I can't be on site troubleshooting is difficult but so far all that seems to happen when the device is powered on is the "SYS PWR" light goes solid green, and no other lights come on. Fans seem to be operating normally. Console access doesn't appear to be working.
Any thoughts or is this device DOA?
Rob
12-18-2011 09:47 AM
Hi Rob,
Did you resolve this I have a 3825 with the same issue only SYS Power Led is on and no console. The router seems to missing the rommon image.
Any one have any ideas on how to resolve this.
thanks
Dan
12-19-2011 07:36 AM
Hi Dan,
No I was not able to resolve this. Since the device was second-hand we did not try and contact TAC or RMA the device. I was going to replace the power supply when I had a chance but in the mean time we just replaced the router.
Rob
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide