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ASR1002 Critical and major alerts about PSU and FANS but they are not failed

kasper123
Level 4
Level 4

We are seeing a critical and major alerts about a Power Supply Failure and Fan failure but they seem to be fine.

Core3rtr#show facility-alarm status
System Totals Critical: 2 Major: 3 Minor: 0

Source Severity Description [Index]
------ -------- -------------------
Cisco ASR1002 AC Power Sup CRITICAL Power Supply Failure [0]
Cisco ASR1002 AC Power Sup CRITICAL All Fans Failed [1]
Cisco ASR1002 AC Power Sup MAJOR Fan 0 Failure [3]
Cisco ASR1002 AC Power Sup MAJOR Fan 1 Failure [4]
Cisco ASR1002 AC Power Sup MAJOR Fan 2 Failure [5]

but show platform says everything is OK

Core3rtr#show platform
Chassis type: ASR1002

Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 ASR1002-SIP10 ok 10w3d
0/0 4XGE-BUILT-IN ok 10w3d
R0 ASR1002-RP1 ok, active 10w3d
F0 ASR1000-ESP5 ok, active 10w3d
P0 ASR1002-PWR-AC ok 7w2d
P1 ASR1002-PWR-AC ok 10w3d

Core3rtr#show environment all

Temp: FC P1 Fan Speed 65% 24 Celsius

Temp: FC P0 Fan Speed 65% 24 Celsius

Has anyone encountered this behaviour? Is there a way to fix this?

2 Replies 2

Iulian Vaideanu
Level 4
Level 4

What was written in the logs when the alerts occured?  Do they re-appear after "clear facility-alarm"?

Hi,

clear facility-alarm does not clear the alerts.