cisco 1841 3G WWAN HWIC-HSDPA/UMTS/EDGE/ not working

ovidiustatar · ‎01-25-2021

I'm just wondering why I cannot see the modem and hardware version if I'm running sh cellular 0/0/0 all . Is there something that I need to active before ? Or is there a issue with the hardware module ?

R1#sh cellular 0/0/0 all 
Hardware Information
====================
Modem Firmware Version = 
Modem Firmware built = 
Hardware Version = 
International Mobile Subscriber Identity (IMSI) = 00000
International Mobile Equipment Identity (IMEI) = 
Integrated Circuit Card ID (ICCID) = 
Mobile Subscriber International Subscriber
IDentity Number (MSISDN) = 
Factory Serial Number (FSN) = 
Modem Status = Offline
Current Modem Temperature = 0 deg C, State = Normal
PRI SKU ID = 0, SKU Rev. = 0.0


sh diag

WIC/HWIC Slot 0:
3G WWAN HWIC-HSDPA/UMTS/EDGE/GPRS-850/900/1800/1900/2100MHz
Hardware Revision : 1.0
Top Assy. Part Number : 800-28846-01
Board Revision : J0



1#sh version 
Cisco IOS Software, 1841 Software (C1841-SPSERVICESK9-M), Version 15.1(4)M12a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport

The full configuration attached by :

R1#sh run
Building configuration...

Current configuration : 1670 bytes
!
! No configuration change since last restart
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname R1
!
boot-start-marker
boot system flash flash:c1841-spservicesk9-mz.151-4.M12a.bin
boot-end-marker
!
!
!
no aaa new-model
dot11 syslog
ip source-route
!
!         
!
!
!
ip cef
ip domain name my.net
no ipv6 cef
multilink bundle-name authenticated
!
chat-script gsm-script "" "ATDT*99*1#" THMEUO 30 "CONNECT"
crypto pki token default removal timeout 0
!
!
!
!
license udi pid xxxx sn xxxxx
username xxx password 0 xxxx
username xxxx privilege 15 password 0 xxxxx
!
!
controller Cellular 0/0
!
ip telnet source-interface Loopback10
ip ssh rsa keypair-name ssh
!
!
!
!
interface Loopback10
 ip address 3.3.10.2 255.0.0.0
!
interface FastEthernet0/0
 ip address dhcp
 speed auto
 full-duplex
!
interface FastEthernet0/1
 ip address 1.1.1.2 255.0.0.0
 duplex auto
 speed auto
!
interface Cellular0/0/0
 ip address negotiated
 encapsulation ppp
 shutdown
 dialer in-band
 dialer idle-timeout 60
 dialer string gsm-script
 dialer-group 1
 async mode interactive
 ppp authentication chap callin
 ppp chap hostname web.vodafone.de
!
router bgp 1
 bgp log-neighbor-changes
!
ip forward-protocol nd
no ip http server
no ip http secure-server
!
!
ip route 0.0.0.0 0.0.0.0 Cellular0/0/0
!
access-list 10 permit any
dialer-list 1 protocol ip list 10
!
!
!
control-plane
!         
!
!
line con 0
line aux 0
line 0/0/0
 script dialer gsm-script
 no exec
line vty 0 4
 login local
 transport input ssh
!
scheduler allocate 20000 1000
end

R1#

R1#sh cellular 0/0/0 radio 
Radio power mode = OFF, Reason = Unknown
Current Band = None, Channel Number = 0
Current RSSI = -0 dBm
Band Selected = not selected due to invalid band mask
R1#

Georg Pauwen · ‎01-25-2021

Hello,

do you get any output with:

show controller cellular 0/0

?

Try and unshut the cellular interface:

interface Cellular0/0/0
ip address negotiated
encapsulation ppp
--> no shutdown
dialer in-band
dialer idle-timeout 60
dialer string gsm-script
dialer-group 1
async mode interactive
ppp authentication chap callin
ppp chap hostname web.vodafone.de

ovidiustatar · ‎01-25-2021

OK interface is set to "no nut" but get same issues no mobile and hardware version and get only message "%CELLWAN-2-SEND_TIMEOUT: Cellular0/0/0 not responding"

R1#sh ip int brief
Jan  2 12:02:00.491: %SYS-5-CONFIG_I: Configured from console by console
Interface                  IP-Address      OK? Method Status                Protocol
FastEthernet0/0            unassigned      YES DHCP   up                    down    
FastEthernet0/1            1.1.1.2         YES NVRAM  up                    down    
Cellular0/0/0              unassigned      YES NVRAM  down                  down    
Loopback10                 3.3.10.2        YES NVRAM  up                    up      
R1#
Jan  2 12:02:00.803: %LINK-3-UPDOWN: Interface Cellular0/0/0, changed state to down
R1#

R1#sh control cellular 0/0/0

Interface Cellular0/0/0
HSDPA/UMTS/EDGE/GPRS-850/900/1800/1900/2100MHz unit 0, 
HWIC cellular modem configuration:
---------------------------

Modem is not recognized as valid for this HWIC
manufacture id:  0x00000000     product id: 0x00000000
Modem with unknown manufacture id or product id.
GPS State: GPS disabled

Modem Management Statistics
---------------------------
Modem resets = 0
Last known modem state = 'boot & hold' mode
Packets sent = 0, Packets received = 0, Packets pending = 0
RSSI  LED = OFF
UMTS  LED = OFF
HSDPA LED = OFF
GPS NMEA port = Disabled   (Stream OFF)
DM port = Disabled

Nios registers:
-----------------
Nios reset register = 0x1050B
Nios PC Trace Buffer Pointer register = 0x2A98
PLL1 = Locked          PLL2 = Locked          PLL3 = Locked

R1#sh cell
R1#sh cellular 0/0/0 all
Hardware Information
====================
Modem Firmware Version = 
Modem Firmware built = 
Hardware Version = 
International Mobile Subscriber Identity (IMSI) = 00000
International Mobile Equipment Identity (IMEI) = 
Integrated Circuit Card ID (ICCID) = 
Mobile Subscriber International Subscriber
IDentity Number (MSISDN) = 
Factory Serial Number (FSN) = 
Modem Status = Offline
Current Modem Temperature = 0 deg C, State = Normal
PRI SKU ID = 0, SKU Rev. = 0.0

Profile Information
====================
 * - Default profile 

Data Connection Information
===========================
Data Transmitted = 0 bytes, Received = 0 bytes
Profile 1, Packet Session Status = INACTIVE
 --More-- 
Jan  2 12:03:53.895: %CELLWAN-2-SEND_TIMEOUT: Cellular0/0/0 not responding

Georg Pauwen · ‎01-25-2021

Hello,

--> Modem is not recognized as valid for this HWIC

This means you have a hardware compatibility issue. Post the output of:

sh ver

ovidiustatar · ‎01-25-2021

sh version

R1#sh ver
R1#sh version
Cisco IOS Software, 1841 Software (C1841-SPSERVICESK9-M), Version 15.1(4)M12a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Tue 04-Oct-16 03:12 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

R1 uptime is 54 minutes
System returned to ROM by power-on
System restarted at 11:59:36 UTC Mon Jan 2 2006
System image file is "flash:c1841-spservicesk9-mz.151-4.M12a.bin"
Last reload type: Normal Reload

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 1841 (revision 7.0) with 118784K/12288K bytes of memory.
Processor board ID FCxxxxxx
2 FastEthernet interfaces
1 terminal line
1 Cellular interface
DRAM configuration is 64 bits wide with parity disabled.
191K bytes of NVRAM.
62720K bytes of ATA CompactFlash (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 CISCO1841 FCZxxxxxxxx

Configuration register is 0x2102

Richard Burts · ‎01-25-2021

I found this document listing modules for 1841 and 1851

https://www.cisco.com/c/en/us/products/routers/1800-series-integrated-services-routers-isr/relevant-interfaces-and-modules.html

Using the information from the show diag in the original post

sh diag

WIC/HWIC Slot 0:
3G WWAN HWIC-HSDPA/UMTS/EDGE/GPRS-850/900/1800/1900/2100MHz

It looks like your HWIC-HSDPA is valid on 1861 but not 1841.

HTH

Rick

ovidiustatar · ‎01-28-2021

same issue also on 1861

yourname#sh version 
Cisco IOS Software, C1861 Software (C1861-ADVIPSERVICESK9-M), Version 15.0(1)M4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Thu 28-Oct-10 16:15 by prod_rel_team

ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)

yourname uptime is 35 minutes
System returned to ROM by power-on
System image file is "flash:c1861-advipservicesk9-mz.150-1.M4.bin"
Last reload type: Normal Reload

yourname#
yourname#sh cellular  0/2/0  hardware 
Modem Firmware Version = 
Modem Firmware built = 
Hardware Version = 
International Mobile Subscriber Identity (IMSI) = 00000
International Mobile Equipment Identity (IMEI) = 
Factory Serial Number (FSN) = 
Modem Status = Offline
Current Modem Temperature = 0 deg C, State = Normal
yourname#

Georg Pauwen · ‎01-28-2021

Hello,

there are three different flavors of your card:

HWIC-3G-HSPA

HWIC-3G-HSPA-A

HWIC-3G-HSPA-G

Which one do you have ? Each card only works in specific regions. Check Table 1 in the attached document:

https://www.cisco.com/c/en/us/products/collateral/interfaces-modules/3g-wireless-wan-high-speed-wan-interface-card/product_data_sheet0900aecd80600f41.html

ovidiustatar · ‎01-28-2021

HWIC-3G-GSM V01

ovidiustatar · ‎01-28-2021

       HWIC Slot 2:
        3G WWAN HWIC-HSDPA/UMTS/EDGE/GPRS-850/900/1800/1900/2100MHz
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-28846-01
        Board Revision           : J0
        Deviation Number         : 0
        Fab Version              : 03
        PCB Serial Number        : FOC134542B8
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Fab Part Number          : 28-7666-03
        Manufacturing Test Data  : 00 00 00 00 00 00 00 00 
        Field Diagnostics Data   : 00 00 00 00 00 00 00 00 
        Product (FRU) Number     : HWIC-3G-GSM
        Version Identifier       : V01 
        CLEI Code                : COUIAKTCAA