cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1222
Views
0
Helpful
12
Replies
Highlighted
Beginner

Cisco 2821 crashes couple of times a day

Hello,

couple of days ago my Cisco 2821 router started crashing every 4-5 hours with the same error. As I remember, no configuration changes were made almost for 2 weeks.

There is the context:

TESTRR01#sh context

System was restarted by bus error at PC 0x4177FC80, address 0x813B at 18:51:09 BKD Sun Sep 5 2010
2800 Software (C2800NM-ADVSECURITYK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support:
http://www.cisco.com/techsupport
Compiled Fri 10-Oct-08 00:05 by prod_rel_team
Image text-base: 0x4007D740, data-base: 0x42A66200


Stack trace from system failure:
FP: 0x45C3F3F8, RA: 0x4177FC80
FP: 0x45C3F450, RA: 0x4177B03C
FP: 0x45C3F488, RA: 0x41598DD0
FP: 0x45C3F4E8, RA: 0x4159B81C
FP: 0x45C3F568, RA: 0x4159C168

Fault History Buffer:
2800 Software (C2800NM-ADVSECURITYK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support:
http://www.cisco.com/techsupport
Compiled Fri 10-Oct-08 00:05 by prod_rel_team
Signal = 10, Code = 0x44AC0000, Uptime 07:58:48
$0 : 00000000, AT : 000000F4, v0 : 00000007, v1 : 00000008
a0 : FFFFFFFF, a1 : 45CDC1C4, a2 : 00000000, a3 : 00000000
t0 : 00000008, t1 : FFFFFFFF, t2 : 00000001, t3 : 00000815
t4 : 00000814, t5 : 00010000, t6 : FFFFFFFF, t7 : 00000002
s0 : 0000FFFF, s1 : 45CDC1C4, s2 : 00000000, s3 : 00000814
s4 : 00000000, s5 : 00000006, s6 : 00000000, s7 : 44CA72C4
t8 : 00000008, t9 : 00000000, k0 : 3040A801, k1 : A000F000
gp : 44783B80, sp : 45C3F3F8, s8 : 00000000, ra : 4177B03C
EPC : 4177FC80, SREG : 3400FF03, Cause : 00000010
Error EPC : BFC0900C, BadVaddr : 0000813B
CacheErr : C0800D7B, DErrAddr0 : 04CB92F8,
                            DErrAddr1 : 05CDFFD8
DATA_START : 0x42A66200

TESTRR01#

Any help is appreciated.

Thank you very much.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Hall of Fame Community Legend

--------------------------------------------------------------------
   Possible software fault. Upon reccurence,  please collect
   crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

It's a bug.

Load the next level of IOS into the CF.  If it crashes once more, the new IOS will load.

View solution in original post

Highlighted
Participant

The router is crashing due to CSCsv13099. You need a valid CCO id to view the details. Upgrade IOS to 12.4(24)T1 or higher


View solution in original post

12 REPLIES 12
Highlighted
Hall of Fame Community Legend

System was restarted by bus error at PC 0x4177FC80, address 0x813B at 18:51:09 BKD Sun Sep 5 2010

Do you have the crashinfo file?

Why don't you try to upgrade the IOS?

Highlighted

Here is it.

I have one more 2800 series router and it works OK with the same IOS.

Highlighted
Hall of Fame Community Legend

--------------------------------------------------------------------
   Possible software fault. Upon reccurence,  please collect
   crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

It's a bug.

Load the next level of IOS into the CF.  If it crashes once more, the new IOS will load.

View solution in original post

Highlighted

Is c2800nm-adventerprisek9-mz.151-1.T.bin OK?

Highlighted
Hall of Fame Community Legend

I've used that and I don't see any issue.  I'm currently using 15.1(2)T1.

Highlighted

safar.safarov wrote:

Is c2800nm-adventerprisek9-mz.151-1.T.bin OK?

As long as you have enough DRAM and Flash to run it. Check the recommended values on CCO

Highlighted

Have 1024 mb RAM on it and unfortunately 64 mb CF, but I have one 128 mb from SanDisk vendor, hope it won't be a issue.

Minimum values are 512 mb RAM / 128 mb CF.

Highlighted
Hall of Fame Community Legend

ISR G1 (except the 870) can support up to 2Gb CF.

Highlighted
Hall of Fame Community Legend

ISR G1 (except the 870) can support up to 2Gb CF.

Highlighted

Thank you for the info. It works great now, but I'm planning to try with c2800nm-advsecurityk9-mz.151-1.T.bin as I don't need all those features included into Advanced Enterprise Services.

Highlighted

Works perfect! Thank you all for your help.

Highlighted
Participant

The router is crashing due to CSCsv13099. You need a valid CCO id to view the details. Upgrade IOS to 12.4(24)T1 or higher


View solution in original post