09-05-2010 08:54 PM - edited 03-04-2019 09:40 AM
Hello,
couple of days ago my Cisco 2821 router started crashing every 4-5 hours with the same error. As I remember, no configuration changes were made almost for 2 weeks.
There is the context:
TESTRR01#sh context
System was restarted by bus error at PC 0x4177FC80, address 0x813B at 18:51:09 BKD Sun Sep 5 2010
2800 Software (C2800NM-ADVSECURITYK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 10-Oct-08 00:05 by prod_rel_team
Image text-base: 0x4007D740, data-base: 0x42A66200
Stack trace from system failure:
FP: 0x45C3F3F8, RA: 0x4177FC80
FP: 0x45C3F450, RA: 0x4177B03C
FP: 0x45C3F488, RA: 0x41598DD0
FP: 0x45C3F4E8, RA: 0x4159B81C
FP: 0x45C3F568, RA: 0x4159C168
Fault History Buffer:
2800 Software (C2800NM-ADVSECURITYK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Fri 10-Oct-08 00:05 by prod_rel_team
Signal = 10, Code = 0x44AC0000, Uptime 07:58:48
$0 : 00000000, AT : 000000F4, v0 : 00000007, v1 : 00000008
a0 : FFFFFFFF, a1 : 45CDC1C4, a2 : 00000000, a3 : 00000000
t0 : 00000008, t1 : FFFFFFFF, t2 : 00000001, t3 : 00000815
t4 : 00000814, t5 : 00010000, t6 : FFFFFFFF, t7 : 00000002
s0 : 0000FFFF, s1 : 45CDC1C4, s2 : 00000000, s3 : 00000814
s4 : 00000000, s5 : 00000006, s6 : 00000000, s7 : 44CA72C4
t8 : 00000008, t9 : 00000000, k0 : 3040A801, k1 : A000F000
gp : 44783B80, sp : 45C3F3F8, s8 : 00000000, ra : 4177B03C
EPC : 4177FC80, SREG : 3400FF03, Cause : 00000010
Error EPC : BFC0900C, BadVaddr : 0000813B
CacheErr : C0800D7B, DErrAddr0 : 04CB92F8,
DErrAddr1 : 05CDFFD8
DATA_START : 0x42A66200
TESTRR01#
Any help is appreciated.
Thank you very much.
Solved! Go to Solution.
09-05-2010 09:29 PM
--------------------------------------------------------------------
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------
It's a bug.
Load the next level of IOS into the CF. If it crashes once more, the new IOS will load.
09-05-2010 10:06 PM
The router is crashing due to CSCsv13099. You need a valid CCO id to view the details. Upgrade IOS to 12.4(24)T1 or higher
09-05-2010 09:05 PM
System was restarted by bus error at PC 0x4177FC80, address 0x813B at 18:51:09 BKD Sun Sep 5 2010
Do you have the crashinfo file?
Why don't you try to upgrade the IOS?
09-05-2010 09:23 PM
Here is it.
I have one more 2800 series router and it works OK with the same IOS.
09-05-2010 09:29 PM
--------------------------------------------------------------------
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------
It's a bug.
Load the next level of IOS into the CF. If it crashes once more, the new IOS will load.
09-05-2010 10:25 PM
Is c2800nm-adventerprisek9-mz.151-1.T.bin OK?
09-05-2010 10:42 PM
I've used that and I don't see any issue. I'm currently using 15.1(2)T1.
09-06-2010 01:30 AM
safar.safarov wrote:
Is c2800nm-adventerprisek9-mz.151-1.T.bin OK?
As long as you have enough DRAM and Flash to run it. Check the recommended values on CCO
09-06-2010 02:22 AM
Have 1024 mb RAM on it and unfortunately 64 mb CF, but I have one 128 mb from SanDisk vendor, hope it won't be a issue.
Minimum values are 512 mb RAM / 128 mb CF.
09-08-2010 03:26 PM
ISR G1 (except the 870) can support up to 2Gb CF.
09-08-2010 03:27 PM
ISR G1 (except the 870) can support up to 2Gb CF.
09-14-2010 05:11 AM
Thank you for the info. It works great now, but I'm planning to try with c2800nm-advsecurityk9-mz.151-1.T.bin as I don't need all those features included into Advanced Enterprise Services.
09-28-2010 02:07 AM
Works perfect! Thank you all for your help.
09-05-2010 10:06 PM
The router is crashing due to CSCsv13099. You need a valid CCO id to view the details. Upgrade IOS to 12.4(24)T1 or higher
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