Cisco 4216 doesn't recognize second switch processor R1

[ms2435]

Already rolled switch processors, both work in R0 but not recognized in R1 // *removed serial #'s *

Router>show inventory
NAME: "Chassis", DESCR: "NCS 4216-F2B Series Router Chassis"
PID: NCS4216-F2B-SA , VID: V03 , 

NAME: "IM subslot 0/0", DESCR: "NCS 8 OCx and 1 OC192"
PID: NCS4200-1T8S-20CS , VID: V01 , 

NAME: "IM subslot 0/1", DESCR: "NCS 8 OCx and 1 OC192"
PID: NCS4200-1T8S-20CS , VID: V01 , 

NAME: "module R0", DESCR: "NCS 4216 Route Switch Processor , 400G, XL Scale"
PID: NCS4216-RSP , VID: V04 , 

NAME: "module R1", DESCR: "UEA Unknown Module"
PID: UEA-PID-UNKNOWN , VID: , SN:

NAME: "IM subslot 0/7", DESCR: "8-port Ten Gigabit Ethernet SFP+ Interface Module"
PID: NCS4200-8T-PS , VID: V04 , 

NAME: "IM subslot 0/8", DESCR: "8-port Ten Gigabit Ethernet SFP+ Interface Module"
PID: NCS4200-8T-PS , VID: V04 , 

NAME: "Power Supply Module 0", DESCR: "NCS4K 900W DC Power Supply"
PID: A900-PWR900-D2 , VID: V02 , 

NAME: "Power Supply Module 1", DESCR: "NCS4K 900W DC Power Supply"
PID: A900-PWR900-D2 , VID: V02 , 

NAME: "Power Supply Module 3", DESCR: "NCS4K 900W DC Power Supply"
PID: A900-PWR900-D2 , VID: V02 , 

NAME: "Fan Tray", DESCR: "P2-Fan1 : NCS4216F2B (Top Fan Tray)"
PID: NCS4216-F2B-FAN , VID: V02 , 

NAME: "Fan Tray", DESCR: "P4-Fan2 : NCS4216F2B (Bottom Fan Tray)"
PID: NCS4216-F2B-FAN , VID: V02 , 

NAME: "Fan Tray", DESCR: "P5-Fan3 : NCS4216F2B (PSU Fan Tray)"
PID: NCS4216-PWR-FAN , VID: V02 , 

Router>show version
Cisco IOS XE Software, Version 17.09.03
Cisco IOS Software [Cupertino], NCS4200 Software (PPC_LINUX_IOSD-UNIVERSALK9_NPE-M), Version 17.9.3, RELEASE SOFTWARE (fc6)
ROM: 15.6(52r)S

[Kasun Bandara · Accepted solution]

@ms2435 hi, i am not sure if this is related to bug or HW failure. as a 1st step try to upgrade device to recommended version.

as of now below are the versions.

17.12.4

17.9.6

also capture the boot logs at boot start and share here if its possible.

[ms2435]

Thank you, correct software image was not loaded to second RSP.

[balaji.bandi]

Make sure it is inserted in the correct slot to work. Second, when you insert the card, what logs do you see on the console or cli?

https://www.cisco.com/c/en/us/td/docs/optical/ncs42xx/hardware/installation/guide-ncs4216/b-cisco-ncs4216-hig/cisco_ncs_4216_overview.html

Based on the error, I am thinking of other possibilities.

1. The card may be faulty

2. wrong slot

3. Insufficient power.

4. version of the code