07-24-2022 01:22 AM
Dears
my cisco ASR920 restarted many times and the reload reason below
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20220708-203242-BGH
any know whats this issue .. and will be thankful
Thanks
07-24-2022 01:39 AM - edited 07-24-2022 01:40 AM
Post the complete output to the following commands:
sh version
dir
sh log on uptime
07-24-2022 02:22 AM
router#sh version
Cisco IOS XE Software, Version 16.09.01a
Cisco IOS Software [Fuji], ASR920 Software (PPC_LINUX_IOSD-UNIVERSALK9_NPE-M), Version 16.9.1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Thu 26-Jul-18 18:08 by mcpre
Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.
ROM: IOS-XE ROMMON
router uptime is 18 minutes
Uptime for this control processor is 22 minutes
System returned to ROM by reload at 15:35:41 BGH Mon May 23 2022
System restarted at 12:00:32 BGH Sun Jul 24 2022
System image file is "bootflash:asr920igp-universalk9_npe.16.09.01a.SPA.bin"
Last reload reason: PowerOn
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
License Level: metroipaccess
License Type: Permanent
Next reload license Level: metroipaccess
cisco ASR-920-12SZ-A (Freescale T1042) processor (revision 1.2 GHz) with 896057K/6147K bytes of memory.
Processor board ID CAT2247U09G
12 Ten Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
3670016K bytes of physical memory.
3089999K bytes of eMMC flash at bootflash:.
Configuration register is 0x2102
router# dir bootflash:
Directory of bootflash:/
11 drwx 16384 Nov 28 2018 22:00:35 +03:00 lost+found
112673 drwx 4096 Jul 8 2022 20:43:25 +03:00 .prst_sync
12 -rw- 452027261 Nov 28 2018 22:12:35 +03:00 asr920igp-universalk9_npe.16.09.01a.SPA.bin
104625 drwx 4096 Dec 13 2018 07:34:42 +03:00 .installer
72433 drwx 4096 Jul 8 2022 20:35:29 +03:00 core
144865 drwx 4096 Nov 28 2018 22:25:52 +03:00 onep
96577 drwx 16384 Jul 24 2022 12:15:58 +03:00 tracelogs
13 -rw- 1165 Nov 28 2018 22:15:33 +03:00 CAT2247U09G_2_1543461328.lic
14 -rw- 1184 Nov 28 2018 22:16:10 +03:00 CAT2247U09G_2_1543461365.lic
32193 drwx 4096 Nov 28 2018 22:22:38 +03:00 .rollback_timer
136817 drwx 4096 Jun 26 2019 13:37:10 +03:00 .dbpersist
15 -rw- 471215538 Jul 24 2019 12:57:05 +03:00 asr920igp-universalk9_npe.16.11.01c.SPA.bin
128769 drwx 4096 May 23 2022 15:46:33 +03:00 license_evlog
56337 drwx 4096 Aug 20 2019 16:44:11 +03:00 dualrate_config
16 -rw- 35 May 23 2022 15:46:48 +03:00 pnp-tech-time
17 -rw- 64991 May 23 2022 15:46:52 +03:00 pnp-tech-discovery-summary
18 -rw- 485989308 May 23 2022 16:20:51 +03:00 asr920igp-universalk9_npe.16.12.05a.SPA.bin
19 -rw- 27542 Jul 8 2022 20:29:59 +03:00 puntinject_stats.log.0
20 -rw- 27543 Jul 8 2022 20:32:02 +03:00 puntinject_stats.log.1657301392
21 -rw- 285817 Jul 8 2022 20:32:49 +03:00 crashinfo_RP_00_00_20220708-203242-BGH
3114463232 bytes total (1055649792 bytes free)
router# sh log on uptime
Slot Reset reason Power On
---------------------------------------------------------
0 ZTP reset 11/27/18 05:52:22
0 reset power on 11/27/18 21:01:37
0 reset board from RP 11/28/18 21:43:07
0 reset power on 11/28/18 22:22:17
0 reset power on 11/28/18 22:38:01
0 reset power on 06/26/19 11:50:33
0 reset power on 06/27/19 01:23:17
0 reset power on 06/27/19 03:35:17
0 reset power on 06/28/19 06:47:17
0 reset board from RP 07/24/19 13:04:36
0 reset power on 07/24/19 13:15:26
0 reset board from RP 08/20/19 17:00:06
0 reset power on 12/27/19 20:31:30
0 reset board from RP 01/08/20 05:48:25
0 reset power on 01/11/20 04:10:42
0 reset power on 01/11/20 07:43:20
0 reset power on 04/25/21 06:24:52
0 reset power on 05/23/22 15:26:39
0 reset board from RP 05/23/22 15:40:47
0 reset power on 05/24/22 14:06:10
0 reset power on 06/06/22 14:28:29
0 reset power on 06/15/22 17:43:17
0 cpu hard reset 07/08/22 16:40:04
0 reset board from RP 07/08/22 20:40:05
0 reset power on 07/24/22 11:57:38
07-24-2022 02:59 AM - edited 07-24-2022 03:15 AM
@Eng.AD27 wrote:21 -rw- 285817 Jul 8 2022 20:32:49 +03:00 crashinfo_RP_00_00_20220708-203242-BGH
The outage on 08 July 2022 was due to a crash. The evidence is due to the presence of the crashinfo file as well as the output from command "sh log on uptime" which states:
0 reset board from RP 07/08/22 20:40:05
The latest outage happened on at 1157 BGH, 24 July 2022 and the output from the "sh logs" and "sh log on uptime" both confirms a power outage:
0 reset power on 07/24/22 11:57:38
May I offer an advice?
07-24-2022 03:13 AM
Dear
thank you
so how can i solve this crashinfo ?
Regards
07-24-2022 03:17 AM
@Eng.AD27 wrote:
so how can i solve this crashinfo ?
07-24-2022 04:56 AM
- Connect to the ASR920 with : https://cway.cisco.com/cli .at the top right Press or Run 'Crashdump Analyzer' ; you may also use the latest advisory release if applicable : https://software.cisco.com/download/home/286037604/type/282046477/release/Gibraltar-16.11.1a
M.
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