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HWIC ADSL problem CISCO 2901

youssef abdalla
Level 1
Level 1

i have a cisco 2901 wiz 2 wic  ADSL modem , one of them is working fine and the other have problem from time to time

the problem is that suddenly i find that the atm interface is down and the dilaer interface is up

and nothing fix this problem until a reboot ---

neither shut and no shut on intyerfaces or unplug the line physically and plug it again solve the probem

and this is the show command that i collected may be help to solve the problem


ROM: System Bootstrap, Version 15.0(1r)M12, RELEASE SOFTWARE (fc1)

SMH-ROUTER-01 uptime is 4 weeks, 18 hours, 54 minutes
System returned to ROM by reload at 17:18:01 EET Mon Dec 31 2012
System restarted at 17:19:29 EET Mon Dec 31 2012
System image file is "flash0:c2900-universalk9-mz.SPA.151-4.M3.bin"
Last reload type: Normal Reload
Last reload reason: Reload Command

SMH-ROUTER-01#show dsl interface atm 0/2/0
ATM0/2/0
Alcatel 20190 chipset information
Line not activated: displaying cached data from last activation
                ATU-R (DS)                      ATU-C (US)
Modem Status:    Showtime (DMTDSL_INIT)
DSL Mode:        ITU G.992.1 (G.DMT) Annex A
ITU STD NUM:     0x03                            0x1
Vendor ID:       'STMI'                          'IFTN'
Vendor Specific: 0x0000                          0x8277
Vendor Country:  0x0F                            0xB5
Chip ID:         C196 (3)
DFE BOM:         DFE3.0 Annex A (1)
Capacity Used:   22%                             49%
Noise Margin:    -9.5 dB                         27.0 dB
Output Power:    15.5 dBm                        12.5 dBm
Attenuation:     20.0 dB                         13.0 dB
FEC ES Errors:    0                               0
ES Errors:       794660                          11
SES Errors:       0                               0
LOSES Errors:     0                               0
UES Errors:       0                               0
Defect Status:   LOS  LOF  LCDf      LOM          LOF  LCDf         
Last Fail Code:  None
Watchdog Counter: 0x9C
Watchdog Resets: 1
Selftest Result: 0x00
Subfunction:     0x00
Interrupts:      15820 (0 spurious)
PHY Access Err:  0
Activations:     2
LED Status:      OFF
LED On Time:     0
LED Off Time:    0
Init FW:         init_AMR-4.0.015_no_bist.bin
Operation FW:    AMR-4.0.015.bin
FW Source:       embedded
FW Version:      4.0.15

                 Interleave             Fast    Interleave              Fast
Speed (kbps):             0             2048             0               512
DS User cells:            0       3360329173
US User & Idle cells:                                     0       2301527521
Reed-Solomon EC:          0                0           173               177
CRC Errors:               0              372           181               197
Header Errors:            0               15           193               173
Total BER:                0E-0           0E-0
Leakage Average BER:      0E-0           2E-0
                        ATU-R (DS)      ATU-C (US)
Bitswap:               enabled            enabled

LOM Monitoring : Enabled
LOM watch configured for 200 times
LOM appeared continuously for 0 times


DMT Bits Per Bin
000: 0 0 0 0 0 0 2 2 4 5 5 6 7 7 7 7
010: 7 7 7 8 7 7 7 7 7 7 7 6 6 5 4 2
020: 0 0 0 4 4 5 5 5 5 6 6 6 6 6 6 6
030: 6 6 6 6 6 5 5 0 0 4 5 5 5 5 5 5
040: 0 5 5 6 6 6 5 6 5 5 5 5 5 5 5 5
050: 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5
060: 2 5 5 5 5 5 5 4 4 5 4 4 4 5 5 4
070: 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
080: 4 4 4 4 4 0 4 4 4 4 4 4 4 4 3 4
090: 4 4 4 0 4 3 3 3 0 3 3 3 3 3 3 3
0A0: 3 3 3 3 3 3 0 0 0 0 0 3 3 0 3 0
0B0: 0 0 0 0 0 0 0 0 0 0 0 3 4 0 0 4
0C0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0D0: 0 0 0 0 0 0 0 0 0 0 2 0 2 2 0 0
0E0: 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0
0F0: 0 0 0 2 0 0 0 0 3 0 0 0 0 0 0 0

Jan 29 09:17:17.488: DSL(ATM0/2/0): No retrain. sleep 20 second

Jan 29 09:16:57.488: DSL(ATM0/2/0): No retrain. sleep 20 seconds

5 Replies 5

paolo bevilacqua
Hall of Fame
Hall of Fame

In cases like this, you may have better results using an external ADSL modem.

However, you can also try ADSL FW 0.0.0.26, that is supposedly the most stable. It is available under 877 downloads.

can i upgrade the adsl modem firmware without upgrading the os of the router or i have to upgrade the os of the router ?

You can update ADSL fimware indipendently from IOS.

so u r telling me that is the same firmware for my hwic-adsl  module ?

i will try to get it and see what i can do ..

but the problem is this 2901 have 2 adsl wic

one is working great and the other facing problem

even when i try to upgrade the speed of the 2 lines

one works great and the other can't accept the upgraded speed

and the atm interface is down when the line is upgraded

i m thinking to get back to my normal adsl router

i cant find a source tells me that is compatible with my router , so r u sure about this ?

and how can i  load it ?

just i copy it on the flash and reboot the router or i have to do something else  ?

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