02-10-2016 02:53 PM - edited 03-05-2019 03:19 AM
Dear,
I have a Cat4507R-E in VSS configuration. suddenly it's reloaded.
When I was checking I found the next message below on Cat4500 in StandBy.
Last reload reason: Critical software exception
Another Cat4500 Active show the message below.
Last reload reason: Stateful Switchover.
Detalis :
Switch Software (cat4500e-UNIVERSALK9-M), Version
ROM: 15.0(1r)SG10
I would like to kwon if this messages is a bug or particular issue before assistance with cisco TAC
Regards,
02-10-2016 04:10 PM
Switch Software (cat4500e-UNIVERSALK9-M), Version
Please provide the complete output to the command "sh version".
02-10-2016 09:30 PM
02-10-2016 11:42 PM
Please post the output to the command "sh red sum".
03-31-2016 09:59 AM
Cat4507 Standby
Redundant System Information :
------------------------------
Available system uptime = 1 year, 26 weeks, 3 days, 15 hours, 17 minutes
Switchovers system experienced = 4
Hardware Mode = Duplex
Configured Redundancy Mode = Stateful Switchover
Operating Redundancy Mode = Stateful Switchover
Maintenance Mode = Disabled
Communications = Up
Current Processor Information :
------------------------------
Standby Location = slot 1/3
Current Software state = STANDBY HOT
Uptime in current state = 10 weeks, 1 day, 18 hours, 13 minutes
Image Version = Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 03.05.02.E RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Tue 11-Mar-14 16:27 by prod_
BOOT = bootflash:cat4500e-universalk9.SPA.03.05.02.E.152-1.E2.bin,1;
Configuration register = 0x2101
Peer (slot: 2/3, state: ACTIVE) information is not available because this is the standby processor
Cat4507 Active
Redundant System Information :
------------------------------
Available system uptime = 1 year, 26 weeks, 3 days, 15 hours, 18 minutes
Switchovers system experienced = 4
Standby failures = 0
Last switchover reason = active unit removed
Hardware Mode = Duplex
Configured Redundancy Mode = Stateful Switchover
Operating Redundancy Mode = Stateful Switchover
Maintenance Mode = Disabled
Communications = Up
Current Processor Information :
------------------------------
Active Location = slot 2/3
Current Software state = ACTIVE
Uptime in current state = 19 weeks, 5 days, 18 hours, 2 minutes
Image Version = Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 03.05.02.E RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Tue 11-Mar-14 16:27 by prod_
BOOT = bootflash:cat4500e-universalk9.SPA.03.05.02.E.152-1.E2.bin,1;
Configuration register = 0x2101
Peer Processor Information :
------------------------------
Standby Location = slot 1/3
Current Software state = STANDBY HOT
Uptime in current state = 10 weeks, 1 day, 18 hours, 14 minutes
Image Version = Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 03.05.02.E RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Tue 11-Mar-14 16:27 by pro
BOOT = bootflash:cat4500e-universalk9.SPA.03.05.02.E.152-1.E2.bin,1;
Configuration register = 0x2101
03-31-2016 03:23 PM
Please post the complete output to the command "dir slavebootflash:".
03-31-2016 03:33 PM
Hi Leo.
Please see command below
dir slavebootflash:
Directory of slavebootflash:/
72802 -rw- 6535 Sep 25 2014 10:39:57 -06:00 startup-config.converted_vs-20140925-163951
72803 -rw- 171853028 Sep 25 2014 09:41:07 -06:00 cat4500e-universalk9.SPA.03.05.02.E.152-1.E2.bin
72804 -rw- 14763 Sep 26 2014 06:28:35 -06:00 startup-config.saved_vs-20140926-122835
72805 -rw- 14834 Sep 26 2014 09:46:46 -06:00 startup-config.saved_vs-20140926-154646
72806 -rw- 14927 Sep 26 2014 10:19:55 -06:00 startup-config.saved_vs-20140926-161954
72807 -rw- 14834 Sep 26 2014 11:02:14 -06:00 startup-config.saved_vs-20140926-170214
72808 -rw- 14932 Sep 26 2014 11:19:27 -06:00 startup-config.saved_vs-20140926-171927
03-31-2016 05:55 PM
Interesting. No crashinfo.
10-13-2018 12:01 AM
Hi,
we have this problem too. one switch in vss reload suddenly.. random, sometimes switch 1 sometimes switch 2..
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide