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MGX8850 Slot 15 and 31 says Unknown SRM

Michael Peel
Level 1
Level 1

Both Slots 15 and 31 show as Unknown card when no card is installed front or back . I have tried clearing out the config using "clrallcnf" as well as "clrsrmcnf" (had to install a SRM to run this command) so far nothing has worked to make these slots to show as empty.  See below

Unknown.7.PXM.a > dspcd 15
Unknown System Rev: 05.06 Oct. 25, 2016 20:04:44 GMT
MGX8850 Node Alarm: MAJOR
Slot Number 15 Redundant Slot: 16

                                             Front Card                     Back Card
---------- ---------
Inserted Card:                     UNKNOWN                           ---
Reserved Card:                  UnReserved                  UnReserved
State:                                       Failed                             Empty
Serial Number:                           ---                                    ---
Prim SW Rev:                             ---                                    ---
Sec SW Rev:                               ---                                   ---
Cur SW Rev:                                ---                                   ---
Boot FW Rev:                              ---                                    ---
800-level Rev:                               B0                                  ---
800-level Part#:                     000-00000-00                        ---
CLEI Code:                                      ---                                 ---
Version ID (VID):                               ---                                ---
Reset Reason:                         On Power up
Card Alarm:                                    MINOR
Failed Reason:                                None
Miscellaneous Information:

2 Replies 2

Michael Peel
Level 1
Level 1

this is what I see after login.

*****************************************
(1)UNKNOWN SRM CARD TYPE 1, ins=0
*****************************************
Reading novram again
*****************************************
(2)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(3)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(4)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(5)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(6)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(7)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(8)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(9)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(10)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(11)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(12)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(13)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(14)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(15)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(16)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(17)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(18)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(19)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(20)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(21)UNKNOWN SRM CARD TYPE 1
*****************************************
*****************************************
(1)UNKNOWN SRM CARD TYPE 1, ins=1
*****************************************
Reading novram again
*****************************************
(2)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(3)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(4)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(5)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(6)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(7)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(8)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(9)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(10)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(11)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(12)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(13)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(14)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(15)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(16)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(17)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(18)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(19)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(20)UNKNOWN SRM CARD TYPE 1
*****************************************
Reading novram again
*****************************************
(21)UNKNOWN SRM CARD TYPE 1
*****************************************

I moved this card into slot 8 and the SRM slots for the unknown SRM cards changed to 16 and 32. I have tried every clear config command that I can find and nothing seems to be working on clearing out the SRM slots so they just say empty.

I also have a 8950 on site so I plugged this card into it, I did not have to do any changes to the card and it came right up. However instead of Unknown SRM it is saying Unknown XM in slots 9 & 25. 

Info on card is:

BAUCAHCAA

800-27202-02 CO *

I compared them to another PXM45/C card that I have that does not have this issue and its info is different.

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