Switch C2960 : platform crashed

[anup.prabhakaran1]

Hi i have switch C2960 ,  where it rebooted with a bug : by address error at PC 0x1532EA0, address 0x0

may i know the upgraded version for the  switch which Cisco will recommend to fix this bug

System returned to ROM by address error at PC 0x1532EA0, address 0x0
System restarted at 11:43:27 EST Wed Oct 19 2016
System image file is "flash:/c2960-lanbasek9-mz.122-55.SE10.bin"

000034: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: LR = 0x01532EA0 CTR = 0x0076E078 XER = 0xE000005A
000035: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R0 = 0x01532EA0 R1 = 0x0272E3B0 R2 = 0x00000000 R3 = 0x00000000
000036: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R4 = 0x014E0204 R5 = 0x00029230 R6 = 0x00029230 R7 = 0xBEEFCAFE
000037: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R8 = 0x00000000 R9 = 0x023E0000 R10 = 0x023BD120 R11 = 0x023BD010
000038: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R12 = 0x00027E91 R13 = 0x00110000 R14 = 0x014D3B2C R15 = 0x00000000
000039: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
000040: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
000041: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000000
000042: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: R28 = 0x00000000 R29 = 0x01715690 R30 = 0xCCDBB285 R31 = 0x00000003
000043: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED:
000044: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: Stack trace:
000045: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: PC = 0x01532EA0, SP = 0x0272E3B0
000046: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: Frame 00: SP = 0x0272E3C0 PC = 0x01532EA0
000047: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0272E3E0 PC = 0x015363D8
000048: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: Frame 02: SP = 0x0272E3F8 PC = 0x014D3BE8
000049: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: Frame 03: SP = 0x0272E400 PC = 0x01535030
000050: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED: Frame 04: SP = 0x00000000 PC = 0x0152B804
000051: .Oct 19 11:46:08.257 EST: %PLATFORM-1-CRASHED:
000052: Oct 19 11:47:38.704 EST: %AAA-3-DROPACCTFAIL: Accounting record dropped, send to server failed: system
000053: Oct 19 11:47:38.704 EST: %SNMP-5-COLDSTART: SNMP agent on host POWsgMBRcampi105-pintura-acc is undergoing a cold start
POWsgMBRcampi105-pintura-acc> sh clo
08:10:03.184 EST Thu Oct 20 2016
POWsgMBRcampi105-pintura-acc>

[Palani Mohan]

Hi Anup

I also agree with your assessment that this appears to be a software problem. Having said that, I am unable to match this to a specific bug. Given this, it is impossible to provide you with the IOS that has the fix.

Generally speaking, per Cisco the "suggested" release for this product family is 12.2(55)SE11 which came out two months ago. The "release notes" section titled "Caveats Resolved in Cisco IOS Release 12.2(55)SE11" shows bugs that were resolved between your release SE10 and the Cisco/suggested release.

For the future, kindly consider attaching the following anytime you experience a crash:

show tech

contents of crashinfo files which are located in crashinfo and crashinfo_ext dir, within flash:

Kind regards .... Palani