12-15-2023
02:36 AM
- last edited on
12-15-2023
09:25 AM
by
shazubai
Hi Support team,
I have a requirement to provide only call queuing and route calls back to CUCM based on the calling number and Menu selection.
No agent is required to login as the call routing will be to mobile numbers. UCCX is used for IVR and Menu purpose only. There may be DB integration for number lookup.
We are expecting around 300 to 400 concurrent calls. May I know what license I need to accommodate for new UCCX 12.5 to provide the solution.
12-15-2023 03:53 AM - edited 12-15-2023 04:00 AM
Hi,
you can refer here
And here
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/ccbuorderingguide.pdf
but perpetual license are in eol and substitute from flex license.
you need license number of operator aka named user aka seats and you have double ports for each seats.
So if you want 300 ivr ports i think that you buy 150 seats
Cisco UCCX licensing is typically based on the number of named agents or seats, not directly on the number of concurrent calls.
For your requirement of call queuing and routing calls back to Cisco Unified Communications Manager (CUCM) based on the calling number and menu selection, using UCCX (Unified Contact Center Express) for IVR and menu purposes, you need to consider a few key aspects regarding licensing and capacity.
Basic line guide
UCCX Licensing:
Capacity Planning:
Database Integration:
High Availability:
Cisco Licensing and Support:
Software Version:
Best regards
12-15-2023 08:10 AM
Thank you David.
The premium license seems to be expensive for more than 300 IVR ports. Can I buy less than 10 premium license and rest of the license to be standard assuming 1 Agent license can provide 2 ports.
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