Group deployment is stuck

[jdiaz_pratt]

I attempted to deploy a change to an existing policy group and the task got stuck in a "scheduled" state for a long period of time. I cleared the stuck task with the API call as detailed here but now the policy deployment is stuck. Any change I attempted to make to the policy or the device attached to it gives me an error about the group deployment being in progress.

Any way to clear the deployment?

[Kanan Huseynli]

Hi,

which version of the controller and router do you use? Maybe router does not support policy group based configuration

[jdiaz_pratt]

I'm on 20.12.4 Manager and the router is a C8000v 17.12.04. It already had a policy group attached to the device but the issue happened when I was editing the policy group.

I just made a change to a different device (C8200-UCPE running NFVIS 4.12.4) that is managed through the "Network Design" templates and that change is also stuck in a "scheduled" state. Leaving that one alone to see if it eventually goes through or times out and fails.

[jdiaz_pratt · Accepted solution]

Update: Eventually the task failed with the message "Failed to publish the task on message bus"

I was able to resolve this by restarting the nms components with the following command:

request nms all restart

Their status can be checked with the command

request nms all status