secure gateway to terminate the VPN connection due to idle timeout

[adnan645]

Every once and now, I get this message and my AnyConnect is disconnected and the reason it says there is idle timeout. My company doesn't have any such policies of idle timeout. Details logs when disconnection happens are given below. Any help will be appreciated. Thanks.

2020-10-06 20:39:09.232769+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The Cisco AnyConnect Secure Mobility Client has been notified by the secure gateway to terminate the VPN connection with the reason "Idle Timeout".
2020-10-06 20:39:09.232785+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Termination reason code 21: The secure gateway has terminated the connection.
2020-10-06 20:39:09.232822+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: internalReadSocket File: ../../vpn/Common/IPC/UdpTcpTransports_unix.cpp Line: 531 Invoked Function: ::read Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.
2020-10-06 20:39:09.232830+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: readSocket File: ../../vpn/Common/IPC/SocketTransport.cpp Line: 1294 Invoked Function: CSocketTransport::internalReadSocket Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.
2020-10-06 20:39:09.232836+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: fillNetworkBio File: ../../vpn/Agent/TlsProtocol.cpp Line: 1062 Invoked Function: CSocketTransport::readSocket Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.
2020-10-06 20:39:09.232842+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: readTunnel File: ../../vpn/Agent/TlsProtocol.cpp Line: 257 Invoked Function: fillNetworkBio Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.
2020-10-06 20:39:09.232848+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelReadComplete File: ../../vpn/Agent/CstpProtocol.cpp Line: 1557 Invoked Function: CSslProtocol::readTunnel Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer.
2020-10-06 20:39:09.232855+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelReadComplete File: ../../vpn/Agent/TunnelStateMgr.cpp Line: 1581 Invoked Function: Read tunnel callback status Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer. SSL
2020-10-06 20:39:09.232892+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelReadComplete File: ../../vpn/Agent/TlsTunnelMgr.cpp Line: 1918 Invoked Function: CTunnelStateMgr::readTunnel Return Code: -31588336 (0xFE1E0010) Description: SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system or a remote peer. callback
2020-10-06 20:39:09.232909+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Tunnel level reconnect reason code 6: Disruption of the VPN connection to the secure gateway. Caching the default reconnect reason for SSL
2020-10-06 20:39:09.232914+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The Primary SSL connection to the secure gateway is being re-established.
2020-10-06 20:39:09.233002+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 1, old 1)
2020-10-06 20:39:09.233069+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The VPN client has sent the following close message to the gateway: Reconnecting the VPN tunnel.
2020-10-06 20:39:09.233080+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] A SSL Alert was sent by the client during a write operation. Severity: warning Description: close notify
2020-10-06 20:39:09.233458+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 3, old 1)
2020-10-06 20:39:09.233467+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The Primary DTLS connection to the secure gateway is being torn down.
2020-10-06 20:39:09.233508+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 3, old 3)
2020-10-06 20:39:09.233562+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] A DTLS Alert was sent by the client during a write operation. Severity: warning Description: close notify
2020-10-06 20:39:09.233692+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The Primary DTLS connection to the secure gateway is down.
2020-10-06 20:39:09.233731+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 3, old 3)
2020-10-06 20:39:09.233802+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The Primary SSL connection to the secure gateway is being torn down.
2020-10-06 20:39:09.233834+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 3, old 3)
2020-10-06 20:39:09.233838+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: terminateTunnel File: ../../vpn/Agent/CstpProtocol.cpp Line: 533 Tunnel going down without close-message being sent
2020-10-06 20:39:09.233845+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The Primary SSL connection to the secure gateway is down.
2020-10-06 20:39:09.233855+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] VPN state: Disconnecting Network state: Network Accessible Network control state: Network Access: Restricted Network type: Undefined
2020-10-06 20:39:09.233867+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 3, old 3)
2020-10-06 20:39:09.233910+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Function: getStateMessage File: ../../vpn/Api/ClientIfcBase.cpp Line: 3202 Disconnect in progress.
2020-10-06 20:39:09.233927+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Message type information sent to the user: Disconnect in progress, please wait...
2020-10-06 20:39:09.919758+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: GetPrimaryInterfaceIndex File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 523 Unable to get global IPv6 information from system configuration [error 1004].
2020-10-06 20:39:09.921730+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: restoreDefaultRouteViaSysConfig File: ../../vpn/AgentUtilities/Routing/RouteHandlerMac.cpp Line: 879 Default route restore not needed
2020-10-06 20:39:09.945677+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: reloadPfRules File: ../../vpn/AgentUtilities/UnixFwUtil_OSX.cpp Line: 1454 Command '/sbin/pfctl -f /etc/pf.conf 2>&1' took 24 ms and returned output pfctl: Use of -f option, could result in flushing of rules present in the main ruleset added by the system at startup. See /etc/pf.conf for further details. No ALTQ support in kernel ALTQ related functions disabled
2020-10-06 20:39:09.952208+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: disablePf File: ../../vpn/AgentUtilities/UnixFwUtil_OSX.cpp Line: 1420 Command '/sbin/pfctl -X 8019889168334686035 2>&1' took 5 ms and returned output No ALTQ support in kernel ALTQ related functions disabled pf disabled
2020-10-06 20:39:09.964388+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: reloadPfRules File: ../../vpn/AgentUtilities/UnixFwUtil_OSX.cpp Line: 1454 Command '/sbin/pfctl -f /etc/pf.conf 2>&1' took 12 ms and returned output pfctl: Use of -f option, could result in flushing of rules present in the main ruleset added by the system at startup. See /etc/pf.conf for further details. No ALTQ support in kernel ALTQ related functions disabled
2020-10-06 20:39:09.964393+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] The network control state changed to unrestricted. The operating system configuration has been restored.
2020-10-06 20:39:09.969216+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] VPN state: Disconnecting Network state: Network Accessible Network control state: Network Access: Available Network type: Undefined
2020-10-06 20:39:09.969281+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Function: suppressTerminateErrorPopup File: ../../vpn/Api/AgentIfc.cpp Line: 680 AgentIfc :: suppressTerminateErrorPopup[5]. - [NO]
2020-10-06 20:39:09.969374+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Message type error sent to the user: The secure gateway has terminated the VPN connection. The following message was received from the secure gateway: Idle Timeout
2020-10-06 20:39:09.975015+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnTunnelStateChange File: ../../vpn/Agent/TND.cpp Line: 2045 tunnel state change notification (new 4, old 3)
2020-10-06 20:39:09.975186+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] VPN state: Disconnected Network state: Network Accessible Network control state: Network Access: Available Network type: Undefined
2020-10-06 20:39:09.975190+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Function: setConnectRequestComplete File: ../../vpn/Api/ConnectMgr.cpp Line: 10844 Connect request complete. Proceeding to cleanup.
2020-10-06 20:39:09.975229+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Message type information sent to the user: Ready to connect.
2020-10-06 20:39:09.975250+0300 0x50b01 Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Function: cancelUserAuth File: ../../vpn/Api/ConnectMgr.cpp Line: 5684 Authentication cancelled
2020-10-06 20:39:09.975306+0300 0x50b01 Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] VPN state: Disconnected Network state: Network Accessible Network control state: Network Access: Available Network type: Undefined
2020-10-06 20:39:09.975386+0300 0x50afe Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Cisco AnyConnect Secure Mobility Client Statistics at Disconnect: Cisco AnyConnect Secure Mobility Client Version 4.8.03052 VPN Stats Bytes Received: 102711 Bytes Sent: 20067 Compressed Bytes Received: 0 Compressed Bytes Sent: 0 Compressed Packets Received: 0 Compressed Packets Sent: 0 Control Bytes Received: 1956 Control Bytes Sent: 2513 Control Packets Received: 123 Control Packets Sent: 246 Encrypted Bytes Received: 82291 Encrypted Bytes Sent: 44143 Encrypted Packets Received: 240 Encrypted Packets Sent: 394 Inbound Bypassed Packets: 0 Inbound Discarded Packets: 0 Outbound Bypassed Packets: 0 Outbound Discarded Packets: 0 Packets Received: 117 Packets Sent: 142 Session Disconnect: None Time Connected: 00:30:58
2020-10-06 20:39:09.978767+0300 0x50b01 Default 0x0 7581 0 Cisco AnyConnect Secure Mobility Client: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnui] Message type information sent to the user: Ready to connect.
2020-10-06 20:39:09.979749+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: macosx_restore_dns File: ../../vpn/Agent/TunTapMgr.cpp Line: 5387 SCDynamicStore NULL
2020-10-06 20:39:09.980048+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Cisco AnyConnect Secure Mobility Client VPN connection terminated.
2020-10-06 20:39:09.986120+0300 0x4fc95 Default 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Management VPN tunnel is disabled (profile not found).
2020-10-06 20:39:09.991242+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: internalReadSocket File: ../../vpn/Common/IPC/UdpTcpTransports_unix.cpp Line: 540 Invoked Function: ::read Return Code: 54 (0x00000036) Description: unknown
2020-10-06 20:39:09.991246+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: callbackHandler File: ../../vpn/Common/IPC/SocketTransport.cpp Line: 1881 Invoked Function: CSocketTransport::internalReadSocket Return Code: -31588342 (0xFE1E000A) Description: SOCKETTRANSPORT_ERROR_READ
2020-10-06 20:39:09.991249+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnSocketReadComplete File: ../../vpn/Common/IPC/IPCTransport.cpp Line: 953 Invoked Function: CSocketTransport::readSocket Return Code: -31588342 (0xFE1E000A) Description: SOCKETTRANSPORT_ERROR_READ
2020-10-06 20:39:09.991252+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: OnIpcMessageReceived File: ../../vpn/Common/IPC/IPCDepot.cpp Line: 1195 Invoked Function: CIpcTransport::OnSocketReadComplete Return Code: -31588342 (0xFE1E000A) Description: SOCKETTRANSPORT_ERROR_READ remote peer: vpndownloaderplugin
2020-10-06 20:39:09.991261+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: writeSocketBlocking File: ../../vpn/Common/IPC/UdpTcpTransports_unix.cpp Line: 445 Invoked Function: ::write Return Code: 32 (0x00000020) Description: unknown
2020-10-06 20:39:09.991264+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: terminateIpcConnection File: ../../vpn/Common/IPC/IPCTransport.cpp Line: 459 Invoked Function: CSocketTransport::writeSocketBlocking Return Code: -31588341 (0xFE1E000B) Description: SOCKETTRANSPORT_ERROR_WRITE
2020-10-06 20:39:15.136706+0300 0x4fc95 Error 0x0 6967 0 vpnagentd: (libvpncommon.dylib) [com.cisco.anyconnect.vpn:acvpnagent] Function: macosx_restore_dns File: ../../vpn/Agent/TunTapMgr.cpp Line: 5387 SCDynamicStore NULL