Cisco 3020 Blade Switch gecrashed

askodikara · ‎12-28-2011

Hi,

One of our Blade switches has crashed, error log as follows,

*Mar 1 05:31:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan550, changed state to up

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: System previously crashed with the following message:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Cisco IOS Software, CBS30X0 Software (CBS30X0-LANBASE-M), Version 12.2(25)SEF1, RELEASE SOFTWARE (fc3)

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Compiled Tue 23-May-06 15:26 by antonino

.Dec 26 22:21:20: %PLATFORM-1-CRASHED:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Program Exception (0x0700)!

.Dec 26 22:21:20: %PLATFORM-1-CRASHED:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: SRR0 = 0x003C38AC SRR1 = 0x00029210 SRR2 = 0x00451BDC SRR3 = 0x00021200

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: ESR = 0x08000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x00000000

.Dec 26 22:21:20: %PLATFORM-1-CRASHED:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: CPU Register Context:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Vector = 0x00000700 PC = 0x003C38AC MSR = 0x00029210 CR = 0x20000008

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: LR = 0x003C38A4 CTR = 0x0027C814 XER = 0x60000020

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R0 = 0x003C38A4 R1 = 0x014D6650 R2 = 0x00000000 R3 = 0x00000004

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R4 = 0x013A1E60 R5 = 0x00000001 R6 = 0x00433EDC R7 = 0x00000004

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R8 = 0x00029210 R9 = 0x00000002 R10 = 0x01220000 R11 = 0x00F60000

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R12 = 0x0070D567 R13 = 0x00110000 R14 = 0x00000002 R15 = 0x00000000

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x01220000 R19 = 0x01220000

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R20 = 0x00F0CF5C R21 = 0x012D27D0 R22 = 0x01220000 R23 = 0x0187F530

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x0004073F R26 = 0x01220000 R27 = 0xEF180E50

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: R28 = 0xEF19007A R29 = 0x00000000 R30 = 0x01220000 R31 = 0x00000000

.Dec 26 22:21:20: %PLATFORM-1-CRASHED:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Stack trace:

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: PC = 0x003C38AC, SP = 0x014D6650

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 00: SP = 0x014D6678 PC = 0x003C38A4

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 01: SP = 0x014D6680 PC = 0x003C3964

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 02: SP = 0x014D66A0 PC = 0x004B97AC

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 03: SP = 0x0126264C PC = 0x00451060

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 04: SP = 0x0126265C PC = 0x00451008

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 05: SP = 0x0126267C PC = 0x0045342C

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 06: SP = 0x01262684 PC = 0x004538F8

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 07: SP = 0x012626D0 PC = 0x00451110

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 08: SP = 0x0187F298 PC = 0x0000D3CC

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 09: SP = 0x0187F2A0 PC = 0x002659D8

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 10: SP = 0x0187F4D0 PC = 0x00423870

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 11: SP = 0x0187F4E8 PC = 0x00AAF21C

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 12: SP = 0x0187F528 PC = 0x006C9400

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 13: SP = 0x0187F5F8 PC = 0x006C8E04

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 14: SP = 0x0187F610 PC = 0x006C8A64

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Frame 15: SP = 0x0187F638 PC = 0x006C848C

.Dec 26 22:21:20: %PLATFORM-1-CRASHED:

Dec 27 09:10:14: %SYS-5-CONFIG_I: Configured from console by vty0 (172.22.25.22)

Please help to fixed this issue,

Asa,

Leo Laohoo · ‎12-28-2011

.Dec 26 22:21:20: %PLATFORM-1-CRASHED: Cisco IOS Software, CBS30X0 Software (CBS30X0-LANBASE-M), Version 12.2(25)SEF1, RELEASE SOFTWARE (fc3)

Wow. That's one very, very, very OLD IOS.

If there are any crashinfo file(s), can you please post the latest three files?

askodikara · ‎12-29-2011

Hi,

Thanks for the update.

I'll attach the crashinfo files ASAP

regards,

Asa

askodikara · ‎12-29-2011

Hi

As you request, I have attached the crashed info.

Thanks

Asa.

Leo Laohoo · ‎12-29-2011

Signal = 4, Vector = 0x700

Thank you very much for the output. They were very helpful.

Here's the story, the blade has been crashing because of the error "Signal = 4". I have never seen something like this so the only thing I can tell you is that this is a code that simply means "Illegal Opcode Exception". It could mean that you are running an old IOS and you're hitting a bug.

You can contact Cisco TAC and get them to analyze the crashinfo files. You can put this thread into the TAC Case so you don't need to repeat your story all over again.

askodikara · ‎12-29-2011

Thanks for the prompt update.

If you can give me a hint to select an IOS it would be much appreciate.

Leo Laohoo · ‎12-29-2011

If you can give me a hint to select an IOS it would be much appreciate.

No I won't. You select the IOS version of your choice and read the Release Notes before making your decision.