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Cisco Unity Express (CUE)

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Introduction

Cisco Unity Express enables small and medium-sized businesses (SMBs) and enterprise branch offices to cost-effectively integrate voice messaging and auto attendant services inside Cisco routers, including the Cisco 2800 and 3800 Series Integrated Services Routers (ISRs), for a lower total cost of ownership and increased employee productivity.

Cisco Unity Express uses the network to deliver productivity-enhancing unified communications messaging services, specifically voicemail, integrated messaging and automated attendant, at the branch or the small or midsize offices.

Cisco Unity Express provides the following benefits:

  • Affordable messaging and greeting services for increased customer service and rich employee communications
  • Intuitive telephone prompts and a Web-based interface for fast, convenient voicemail and auto attendant administration
  • Ability to view, sort, search, and play back voice messages using the display of a Cisco Unified IP Phone or your e-mail client
  • Scalability from 6 to 24 ports and 12 to 250 mailboxes
  • Deployment flexibility with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, and Cisco Unity systems
  • Centrally manage voice services at branch locations
  • North American,British English,Canadian,European French,German,Italian,Danish,European, Latin American,Mexican Spanish,Brazilian Portuguese,Japanese,Korean,Mandarin Chinese,Russian, Turkish and Arabic language support

Available as a Network Module or Advanced Integration Module, Cisco Unity Express is a simple addition to Cisco 1861, 2600XM, 2691, 2800 Series, 3700 Series, and 3800 Series Routers.

Product_Information

CUE Compatibility Matrix

Data Sheet

NM-CUE and NM-CUE-EC EOL Announcement

Configuration_Guides

Cisco Unity Express Documentation by Version

CUE 3.0 Guide to Writing and Editing scripts

How to use the CUE script Editor

Call Manager for CUE configuration example

Configuration example to transfer a caller directly to a Unity express mailbox

Understanding and Configuring the ip unnumbered command

Configuration example of CUE Networking

Auto Attendant Design Considerations

Adding and Removing languages in CUE

Troubleshooting_Guides

How to set up and gather traces in CUE

Unity express GUI password recovery

Troubleshooting Unity Express MWI problems


FAQ

CUE 3.0,3.1 and 3.2 FAQ

CUE 2.3 FAQ

How to turn on Http in CUE 3.0.1?

Following are the Steps:

1) Check if you have a crypto key configured by issuing the CLI “show crypto key all”.

2) If you have a key configured make sure you reloaded the CUE  after you generated the key.

se-10-50-10-125(config)# crypto key generate rsa modulus 1024
Key generation in progress. Please wait...
The label name for the key is se-10-50-10-125.cisco.com
This change will not take effect for Tomcat until the module is reloaded

3) Also on Internet Explorer check if you have TLS enabled.  Tools -> Internet Options-> Advanced. Check if the Use TLS 1.0 box has been enabled.

4) Now type the address as https://<ip-addressof-CUE>

Are there any plans for adding support for other mailservers than SMTP , like POP3 in CUE ?

Currently CUE supports Email message notification using SMTP and message retrieval using IMAP.  There is no plan to support message retrieval using POP3.

Is more than one NME-CUE or AIM-CUE supported in one ISR chassis ?

You can install more than one NME-CUE or AIM-CUE in one ISR, but it is not a supported setup. No Regression testing has been done for this kind of setup and if there are any issues TAC or BU will not support the deployment.

Is historical Reporting supported on CUE ?

It is supported with CUE version 3.0. In Historical reporting , information and statistics related to call and application events can be saved in a historical reporting database on the CUE  module  The reports are then generated from the database and exported in various formats by the Historical Reproting Client (HRC).

More info on this feature can be found in the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/1syscmp.html#wpxref20763

Is there a way to upgrade to the new license without re-installing the CUE software ?

You can use software install clean to install the  new license and reload the box for the new license to take effect. This will just install the new license .

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