SG220 Switches compatibility for MGBSX1

[helmut-degenhard]

Below Case 636613351 Owner on Cisco Side told me that the MGBSX1 is no longer supported and the documentation is incorrect !

CISCO.COM ID:manfred@edv24.at
SUPPORT CASE:636613351
SUPPORT CASE TITLE:AU-SG220 SFP MGBSX1 compatibility issues
SEVERITY:3
STATUS: OPEN 

See documents where the compatibility MGBSX1 is confirmed :

http://www.cisco.com/c/en/us/products/collateral/switches/small-business-220-series-smart-plus-switches/datasheet-c78-731284.html

http://www.cisco.com/c/dam/en/us/td/docs/switches/lan/csbss/sf220_sg220/quick_start/guide/220_QSG_us_EN.pdf

Can you urgently help me  !

[Brandon Svec]

Help you with what?  Do you have this SFP and switch and it does not work?  I have used MGBSX1 with SG300/500 so don't see why it wouldn't work on 200.

[helmut-degenhard]

Hi Brandon

i have here the SG220 on my desk and the MGBSX1 do not work !

and the Cisco SMALL BUSINESS Support Center is working to solve this.

greets

[Brandon Svec]

OK, so it is not recognized by the switch or something other issue?  Your post is as mysterious as your avatar :)

[helmut-degenhard]

Hi

:-) Thanks for the AVATAR compliment :-) it is choosen as i do Cisco for 19 years !

we have a second switch SG200 with same module

Case owner is already informed - and stated that in CLI it is visible and working

SwitchF4EB2C#show interfaces status GigabitEthernet25

Port  Name                 Status      Vlan  Duplex  Speed    Type

gi25                       connected   1     a-full  a-1000M  Fiber

but in Web-View it is not ==> see attached screenshot.

So i assume it is a Web Menu Issue.

Greets Helmut Degenhard

[Eric Moyers]

My name Eric Moyers. I am an Engineer in the Small Business Support Center.

I am sorry to hear that you are experiencing this issue. I have reviewed your case and have a couple of questions that I didnt see the answers to.

What kind of cabling are you using?

What are you plugging the other end of the cable into and what plug is on it?

Eric Moyers
.:|:.:|:. CISCO | Cisco Presales Technical Support | Wireless Subject Matter Expert

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