SGE2010P Unresponsive, all ports lit

[hugh_jeffner]

Hello, I inherited a SGE2010P 48 port PoE switch (the dealer has since gone out of business).  The client on the premises where it was installed claimed there was a power outage this weekend.  When I arrived, all PoE devices were un-powered and all other connected devices had no network connectivity.

• All 48 ports of the unit are lit green on both sides even if nothing was attached to them. 
• All the fans appear to be running
• The status lights are all unlit. 
• The reset button does nothing, either held down continuously or held during boot
• Web interface cannot be accessed
• I haven't been able to attempt to access the console yet, but will try once the unit arrives on my desk

The lights and fans exhibit this behavior as soon as I power the unit.  Has anyone come across this failure mode before?  Sounds like its fried but I don't have much experience with Cisco.

Thanks

[Ferdinand Guasque]

Hi hugh_jeffner,

As you mentioned this is an inherited device do you know if you have a smartnet contract with this device? I can help you check and get this sorted. Hope to hear from you soon!

[hugh_jeffner]

I successfully initiated an RMA

The only thing is if I try to track the status with this tool it says I am not authorized.

http://tools.cisco.com/support/serviceordertool/home.svo

I assume that is because I don't have a service contract

Thanks

[bsiapco]

hugh_jeffner.

May i ask how many Cisco gear you have that has no service contract?

Happy to Serve!

Barry

[Brandon Svec]

There is no smartnet for smb devices like this and this model is not made or sold anymore.

It should still have a warranty though.  Possibly limited, lifetime.  I can't recall right now, but I did have and SGE switch go DOA a couple years ago and called smb support and they replaced it with a comparable SG switch.

Your best bet is to call SBSC support: http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

[Brandon Svec]

You can look at warranty info for that product here: http://www.cisco-servicefinder.com/warrantyfinder.aspx  It appears to have RTF (return to factory) so if it is really broke, they should let you send it back and then they send you a replacement.  

[hugh_jeffner]

Yeah I found that site and noticed the RTF, I think I will be pursuing that route.  Thanks.

[hugh_jeffner]

I just tested trying to connect via console got nothing.