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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Transport Gateway changing default port

Cisco Employee

Once message is triggered from the device, it will go to TEMP folder in T.G initially and then to NEW folder. If this message is processed then it goes to the CURRENT folder (it means messages are processed successfully).  Please check these things when message from the device is triggered (based on current date and time)

C:\Program Files\Cisco Connectivity Transport Gateway 3.5\CSCOSchtg\tg\resources\Httpmsgstore

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