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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.

Smart Call Home Blogs
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TGOnce message is triggered from the device, it will go to TEMP folder in T.G initially and then to NEW folder. If this message is processed then it goes to the CURRENT folder (it means messages are processed successfully). Please check these things when ... Read More
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Cisco Live! San Francisco ended May 22nd, but the sessions are available in the Cisco Live on-demand library. Want to know more about Smart Call Home? See a demo of a live device configuration for Smart Call Home? Watch this one-hour webcast from Cisco Li... Read More
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Call Home enabled devices using the direct HTTP(S) transport and the optional Transport Gateway proxy server communicate with Cisco's Smart Call Home at this address: https://tools.cisco.com/its/service/oddce/services/DDCEService.When configuring outbound... Read More
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Call Home on UCS uses the SMTP protocol to deliver messages to Cisco Smart Call Home servers for analysis. This should not be confused with Smart Call Home notifications, which are sent from the Smart Call Home servers back to the customer's designated em... Read More
390 Views
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Planning to attend Cisco Live? Stop by the Cisco Services booth in the Cisco World of Solutions to speak with our technical experts, watch a demo, and learn more about Smart Call Home. Our Technical Marketing Engineer, Bryan Williams, will present a techn... Read More
818 Views
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You might have noticed that the Device Report, Registration Summary Report, and Call Home History Report may reflect different devices and different numbers of devices. This is because they each have a different purpose. Devices show up on the Device Repo... Read More
415 Views
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Planning to attend Cisco Live? Stop by the Cisco Services booth in the Cisco Main Campus/World of Solutions to speak with our technical experts, watch a demo, and learn more about Smart Call Home. Our Technical Marketing Engineer, Bryan Williams, will pre... Read More
1993 Views
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One of the ways that Smart Call Home helps customers identify and resolve problems faster is by automating interactions with TAC. Call Home automatically uploads items that are frequently required by TAC to resolve issues, including the saved and running ... Read More
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How does Smart Call Home compare to a traditional Network Management System (NMS)? Simply put, it doesn't—because Smart Call Home is not an NMS.A typical network management system tracks the state of your multi-vendor network and alerts administrators whe... Read More
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Every Call Home capable device has one built-in profile, CiscoTAC-1, which provides reasonable default values for Call Home's many options and makes Smart Call Home easy to configure and activate.You have the option to disable the default profile and crea... Read More
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A key value of Smart Call Home is its ability to reduce the flood of cryptic syslog, environmental, and diagnostic alerts that an administrator normally receives, to actionable email notifications containing analysis and recommendations for only the most ... Read More
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As stated in our previous blog post, we were actively developing support for the Cisco UCS 6248 Fabric Interconnect and the Cisco 6296 Fabric Interconnect. We are pleased to announce that the Cisco UCS 6248 is now fully supported by Smart Call Home. We ar... Read More
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Smart Call Home currently supports the Cisco UCS 6100 Series Fabric Interconnect. We are actively developing support for the Cisco UCS 6248 Fabric Interconnect, and support for the Cisco UCS 6296 Fabric Interconnect will follow. I will post here when that... Read More
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Recently a customer asked, "How is the remediation advice from Smart Call Home different from that provided by the Error Message Decoder on Cisco.com?" Using the Error Message Decoder, an administrator can manually post a syslog message and receive a desc... Read More
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As the Technical Marketing Engineer (TME) for Smart Call Home, I'm often asked how Smart Call Home compares to the traditional network management systems (NMS) that most Smart Call Home adopters already have (in fact, they need both and we'll get to that ... Read More
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