03-15-2022 05:59 AM
Hi Guys,
I have a customer who had a working CSLU configuration.
When I check the logs today. All devices are showing the following message in the log.
045492: Mar 15 2022 13:38:01.338 CET: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart License Utility (CSLU) : HTTP Server Error 502: Bad Gateway
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
lic_slm_event_notification: Received global event notification 16386
From the device I can ping the Smart Satellite. So connectivity is ok.
Any ideas to what might cause this error?
Thanks,
Joris
05-18-2022 06:17 AM
11-04-2022 06:48 AM
Any details on the Bug? Is not public available. Maybe facing same error, at least from logs I have.
11-14-2022 12:53 AM
I think it was once public. In any case, it's still listed in the release notes Version 8 Release 202112 as resolved:
https://www.cisco.com/web/software/286326948/161890/SSM_On-Prem_8_Release_Notes.pdf
11-14-2022 02:26 AM
Thanks a lot. After Upgrade to Release 202206 failure disappeared. Now we have new issue which is documented in the relesae knotes as Known Issues.
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