Re: Help with callhome on nexus 3132q-v, NXOS 9.3(12) Pr

ciscomdsmagic · ‎05-15-2024

If someone please help me to get callhome done. Thanks!

"callhome test" doesn't work:
3132q-v(config-callhome)# callhome test
trying to send test callhome message
warning:no callhome message sent

The following are all I typed and errors within config-callhome:
3132q-v(config-callhome)# callhome
3132q-v(config-callhome)# switch-priority 0
3132q-v(config-callhome)# email-contact xxx@abc.com
3132q-v(config-callhome)# phone-contact +1-xxx-xxxx
3132q-v(config-callhome)# streetaddress address xxxxxx
3132q-v(config-callhome)# destination-profile xxx@abc.com
:0: dme_get_param_value: No value assigned to property in string sys/callhome/in st/destprof/custprof-xxx@abc.com
3132q-v(config-callhome)# destination-profile xxx@abc.com format XML
3132q-v(config-callhome)# destination-profile full_txt email-addr xxx@abc.com
Index is mandatory field, e.g destination-profile <profilename> index 1 email-ad dr <emailvalue>
3132q-v(config-callhome)# transport email from xxx@abc.com
3132q-v(config-callhome)# transport email reply-to xxx@abc.com
3132q-v(config-callhome)# transport email mail-server IP port 25 priority 50 use-vrf management
3132q-v(config-callhome)# enable

balaji.bandi · ‎05-15-2024

check the profile config (its 9K document still 3K works same NEXUS OS)

https://www.cisco.com/c/en/us/td/docs/switches/datacenter/nexus9000/sw/7-x/system_management/configuration/guide/b_Cisco_Nexus_9000_Series_NX-OS_System_Management_Configuration_Guide_7x/b_Cisco_Nexus_9000_Series_NX-OS_System_Management_Configuration_...

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ciscomdsmagic · ‎05-15-2024

Yeah, I have already gone through the doc which lacks of detail explanations.

Can someone please point out for me where the errors may come from or if they were the cause of the failure of “callhome test” ?

balaji.bandi · ‎05-19-2024

3132q-v(config-callhome)# destination-profile xxx@abc.com
:0: dme_get_param_value: No value assigned to property in string sys/callhome/in st/destprof/custprof-xxx@abc.com

as the document have information what syntax to use :

Step 3

destination-profile name

Example:

switch(config-callhome)# destination-profile Noc101

Creates a new destination profile. The name can be any alphanumeric string up to 31 characters.

if you fix this second error related to fist one.

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ciscomdsmagic · ‎05-20-2024

The error messages are gone. Thanks for corrections!

However, "callhome test" as a way to test out still doesn't go through, got the result of "warning:no callhome message sent".
If you can please continue to help?

3132q-v(config-callhome)# show callhome transport
http vrf:default

from **bleep** addr:xxx@abc.com
reply to **bleep** addr:xxx@abc.com

smtp server:x.x.x.x
smtp server port:25
smtp server vrf:management
smtp server priority:50

http proxy server:
http proxy server port:
http proxy status:Disabled

Please see the debug result:

eos-sw-ci-03(config-callhome)# debug callhome all
2024 May 20 13:27:48.569228 callhome: Src: 0x00000101/19770 Dst: 0x00000101/66 ID: 0x367854E9 Size: 276 [REQ] Opc: 182 (MTS_OPC_DEBUG_WRAP_MSG) RR: 0x367854E9 HA_S EQNO: 0x00000000 TS: Mon May 20 13:29:10 2024 at msecs 128 REJ:0 SYNC:0 OPTIONS:0x0 Trx Id: 0
2024 May 20 13:27:48.569250 callhome: 01 00 00 00 E7 03 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569257 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569263 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569269 callhome: FF FF FF FF 2F 64 65 76 2F 70 74 73 2F 30 00 00
2024 May 20 13:27:48.569276 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569282 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
eos-sw-ci-03(config-callhome)# 2024 May 20 13:27:48.569292 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569299 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569307 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569313 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569321 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569328 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569335 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569342 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569348 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569354 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 42 00 00 00
2024 May 20 13:27:48.569360 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:27:48.569365 callhome: 00 00 00 00
eos-sw-ci-03(config-callhome)# 2024 May 20 13:28:22.569929 callhome: entered into inv_msg_send() **nction
2024 May 20 13:28:22.569957 callhome: in inv_msg_send() current time 13 hours and 28 minutes and residue -328 mins
2024 May 20 13:28:22.569966 callhome: periodic inv counter-- 2548 before increment
2024 May 20 13:28:22.569972 callhome: periodic inv counter-- 2549 after increment
2024 May 20 13:29:22.569899 callhome: entered into inv_msg_send() **nction
2024 May 20 13:29:22.569931 callhome: in inv_msg_send() current time 13 hours and 29 minutes and residue -329 mins
2024 May 20 13:29:22.569939 callhome: periodic inv counter-- 2549 before increment
2024 May 20 13:29:22.569944 callhome: periodic inv counter-- 2550 after increment
2024 May 20 13:30:22.569889 callhome: entered into inv_msg_send() **nction
2024 May 20 13:30:22.569920 callhome: in inv_msg_send() current time 13 hours and 30 minutes and residue -330 mins
2024 May 20 13:30:22.569929 callhome: periodic inv counter-- 2550 before increment
2024 May 20 13:30:22.569937 callhome: periodic inv counter-- 2551 after increment

eos-sw-ci-03(config-callhome)# 2024 May 20 13:31:22.569908 callhome: entered into inv_msg_send() **nction
2024 May 20 13:31:22.569931 callhome: in inv_msg_send() current time 13 hours and 31 minutes and residue -331 mins
2024 May 20 13:31:22.569939 callhome: periodic inv counter-- 2551 before increment
2024 May 20 13:31:22.569947 callhome: periodic inv counter-- 2552 after increment
2024 May 20 13:31:24 3132q-v %AUTHPRIV-3-SYSTEM_MSG: pam_aaa:Authentication failed from 10.192.18.19 - dcos_sshd[9290]
2024 May 20 13:31:24 3132q-v %DAEMON-3-SYSTEM_MSG: error: PAM: Authentication failure for admin from 10.192.18.19 - dcos_sshd[9281]
2024 May 20 13:31:27 3132q-v %AUTHPRIV-3-SYSTEM_MSG: pam_aaa:Authentication failed from 10.192.18.19 - dcos_sshd[9298]
2024 May 20 13:31:27 3132q-v %DAEMON-3-SYSTEM_MSG: error: PAM: Authentication failure for admin from 10.192.18.19 - dcos_sshd[9281]
2024 May 20 13:31:29 3132q-v %AUTHPRIV-3-SYSTEM_MSG: pam_aaa:Authentication failed from 10.192.18.19 - dcos_sshd[9311]
2024 May 20 13:31:29 3132q-v %DAEMON-3-SYSTEM_MSG: error: PAM: Authentication failure for admin from 10.192.18.19 - dcos_sshd[9281]
2024 May 20 13:31:29 3132q-v %DAEMON-3-SYSTEM_MSG: error: maximum authentication attempts exceeded for admin from 10.192.18.19 port 34927 ssh2 [preauth] - dcos_sshd[9281]
2024 May 20 13:31:35.439664 callhome: Src: 0x00000101/20117 Dst: 0x00000101/0 ID: 0x367952E8 Size: 3292 [NOT] Opc: 7663 (MTS_OPC_VSH_ACFG_GEN) RR: 0x00000000 HA_SEQNO: 0x00000000 TS: Mon May 20 13:39:09 2024 at msecs 179 REJ:0 SYNC:0 OPTIONS:0x0 Trx Id: 0
2024 May 20 13:31:35.439695 callhome: 95 4E 00 00 00 02 00 00 FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439707 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439718 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439727 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439737 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439747 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439757 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439766 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439776 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.439787 callhome: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
2024 May 20 13:31:35.443145 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464125 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464141 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464152 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464164 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464176 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464187 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464198 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464209 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464221 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.464232 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468239 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468309 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468348 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468384 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468419 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468455 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468490 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468525 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468560 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468595 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468630 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468667 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468701 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468735 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468769 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468805 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468839 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468873 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468907 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468943 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.468977 callhome: 00 00 00 00 73 68 6F 77 20 72 75 6E 6E 69 6E 67
2024 May 20 13:31:35.469009 callhome: 2D 63 6F 6E 66 69 67 20 69 6E 74 65 72 66 61 63
2024 May 20 13:31:35.469043 callhome: 65 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469075 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469107 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469139 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469171 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469203 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469236 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469268 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469301 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469334 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469366 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469398 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469431 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469463 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469495 callhome: 00 00 00 00 76 73 68 2E 62 69 6E 2E 39 34 37 37
2024 May 20 13:31:35.469527 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469560 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469592 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469625 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469659 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469693 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469726 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469758 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469790 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469822 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.469967 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.470002 callhome: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2024 May 20 13:31:35.470035 callhome: 00 00 00 16 E6 03 00 16 00 00 00 38 00 10 00 38
2024 May 20 13:31:35.470067 callhome: 00 20 00 38 00 30 00 38 00 A0 00 38 00 B0 00 38
2024 May 20 13:31:35.470099 callhome: 00 C0 00 38 00 D0 00 38 00 40 01 38 00 50 01 38
2024 May 20 13:31:35.470132 callhome: 00 60 01 38 00 70 01 38 00 E0 01 38 00 F0 01 38
2024 May 20 13:31:35.470165 callhome: 00 00 02 38 00 10 02 38 00 80 02 38 00 90 02 38
2024 May 20 13:31:35.470197 callhome: 00 A0 02 38 00 B0 02 38 00 20 03 38 00 30 03 38
2024 May 20 13:31:35.470231 callhome: 00 40 03 38 00 50 03 38 00 0C 00 1A 00 0E 00 1A
2024 May 20 13:31:35.470263 callhome: 00 10 00 1A 00 12 00 1A 00 14 00 1A 00 16 00 1A
2024 May 20 13:31:35.470296 callhome: 00 18 00 1A 00 1A 00 1A 00 1C 00 1A 00 1E 00 1A
2024 May 20 13:31:35.470328 callhome: 00 20 00 1A 00 22 00 1A 00 24 00 1A 00 26 00 1A
2024 May 20 13:31:35.470360 callhome: 00 28 00 1A 00 2A 00 1A 00 2C 00 1A 00 2E 00 1A
2024 May 20 13:31:35.470392 callhome: 00 30 00 1A 00 32 00 1A 00 34 00 1A 00 36 00 1A
2024 May 20 13:31:35.470423 callhome: 00 38 00 1A 00 3A 00 1A 00 3C 00 1A 00 3E 00 1A
2024 May 20 13:31:35.470454 callhome: 00 00 00 05 00 10 20 06 00 10 08 06
2024 May 20 13:31:35.470510 callhome: mts_process_acfg_gen_msg: ACFG_CFG_TYPE_RUNNING
^C

3132q-v(config-callhome)# 2024 May 20 13:32:22.469874 callhome: entered into inv_msg_send() **nction
2024 May 20 13:32:22.469900 callhome: in inv_msg_send() current time 13 hours and 32 minutes and residue -332 mins
2024 May 20 13:32:22.469908 callhome: periodic inv counter-- 2552 before increment
2024 May 20 13:32:22.469915 callhome: periodic inv counter-- 2553 after increment

3132q-vconfig-callhome)# 2024 May 20 13:33:22.469895 callhome: entered into inv_msg_send() **nction
2024 May 20 13:33:22.469919 callhome: in inv_msg_send() current time 13 hours and 33 minutes and residue -333 mins
2024 May 20 13:33:22.469925 callhome: periodic inv counter-- 2553 before increment
2024 May 20 13:33:22.469930 callhome: periodic inv counter-- 2554 after increment

3132q-vconfig-callhome)# terminal no monitor

ciscomdsmagic · ‎05-19-2024

I am still looking for a solution...

ciscomdsmagic · ‎06-04-2024

Tried all necessary steps, and no error messages, but the command below is still not working. If anybody can please help?

# callhome test
trying to send test callhome message
warning:no callhome message sent